HAYAN ARABI
ORLEANS,OTTAWA,CANADA
Summary
Experienced in hospitality management with focus on enhancing guest satisfaction and operational efficiency. Capable of leading diverse teams to deliver exceptional service through strategic planning and strong interpersonal skills. Committed to fostering positive work environment that drives staff performance and customer loyalty.
Overview
11
11
years of professional experience
Work history
General manager
MEGAMIX HOSPITALITY LLC
Dubai
2019.06 - Current
- Defined company direction through careful strategic planning.
- Built high-performing teams to achieve organisational objectives.
- Led company-wide restructuring to streamline operations.
- Established successful partnerships with other companies for mutual growth.
- Successfully negotiated contracts with suppliers to reduce costs.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established a positive work environment which promoted staff morale and productivity.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Fostered a high-performance culture, resulting in increased productivity.
- Increased overall operational efficiency by implementing new management strategies.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Worked with board of directors to establish objectives and decisively lead operations.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Partnered with management team to optimise operations and reduce costs.
- Served as official representative of organisation to public groups or government agencies.
Restaurant manager
RITZ CARLTON MARRIOT HOTEL
Dubai
2015.12 - 2018.01
- Overhauled beverage selection periodically, keeping offerings fresh and interesting.
- Managed staff schedules efficiently, maintaining optimal coverage during peak hours.
- Developed marketing campaigns to increase lounge visibility and patronage.
- Increased customer satisfaction by delivering high levels of customer service.
- Maintained positive public relations through strategic networking and partnerships.
- Responded promptly to customer complaints, consistently achieving resolution and satisfaction.
- Trained employees regularly in order to maintain excellent service standards.
- Monitored stock levels for effective inventory management.
- Set high standards of cleanliness, contributing to a pleasant ambiance in the lounge.
- Improved team performance with regular training sessions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Established safe and secure dining environment with strong sanitation standards.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Analysed operations to improve restaurant efficiency and service levels.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Led by example in providing customers with attentive, professional restaurant service.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Created team building initiatives to encourage upselling and meet revenue targets.
Skills
- Business development
- Budget administration
- Operations oversight
- Event planning
- Performance monitoring
- Leadership excellence
- Integrity and ethics
- Budget planning and forecasting
- Customer Service
- Resourcefulness
- Strategic planning
- Operations management
Languages
Arabic
Native
English
Upper intermediate
Welsh
Advanced
Timeline
General manager
MEGAMIX HOSPITALITY LLC
2019.06 - Current
Restaurant manager
RITZ CARLTON MARRIOT HOTEL
2015.12 - 2018.01