Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic
Hayat Abdulfetah Abdellah

Hayat Abdulfetah Abdellah

Dubai,UAE

Summary

Dedicated professional with expertise in customer service and product knowledge, adept at upselling and cross-selling to enhance sales performance. Proficient in cash handling and POS systems, ensuring efficient transaction processing. Strong communication skills and team collaboration abilities contribute to a seamless customer experience. Committed to leveraging skills for career advancement in retail management.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Sales Associate

Apparel Group
Dubai and Abu Dhabi, UAE
2024.02 - Current
  • Guided customers in choosing athletic footwear and apparel tailored to specific sport needs.
  • Exceeded weekly sales goals by offering personalised product recommendations.
  • Maintained displays according to visual merchandising standards.
  • Operated POS systems efficiently for cash, credit, and refund transactions.
  • Educated customers on new product technologies and performance benefits.

Customer service representative

Dream Travel Agency
Dubai, UAE
2023.09 - 2024.01
  • Consult with customers to understand travel preferences and provide tailored packages.
  • Book flights, accommodations, tours, and transfers while ensuring accuracy and client satisfaction.
  • Upsell travel insurance and add-ons to maximize revenue.
  • Resolve customer complaints efficiently, achieving a 95% satisfaction rating.
  • Maintain relationships with travel vendors and coordinate logistics for complex itineraries.

Sales assistant

Tilet Media PLC
Addis Ababa , Ethiopia
2022.05 - 2023.11
  • Secured and managed sponsorship deals across digital publications, live events, and podcasts.
  • Built and maintained strong client relationships with brands in lifestyle, tech, and entertainment sectors.
  • Developed customized sponsorship packages aligned with client goals and audience targeting.
  • Collaborated with editorial and production teams to deliver branded content and campaign integrations.
  • Achieved quarterly sales targets consistently and expanded the sponsorship portfolio.

Education

Associate's degree - Sociology

Unity University
Ethiopia
2019.09 - 2023.07

High School Diploma -

Omega Preparatory School
Ethiopia
2017.09 - 2019.07

Skills

  • Customer service excellence
  • Product expertise
  • Upselling and cross-selling
  • Cash handling proficiency
  • POS system operation
  • Effective communication
  • Team collaboration

Languages

English
Fluent
Arabic
Elementary

Accomplishments

    🏆 Star of the Mall Award Winner – Reem Mall 2024

    Recognized for top sales performance, outstanding customer service, and leadership among all retail

Affiliations

  • Exploring new music genres
  • Traveling & cultural exploration
  • Discovering new places and experiences

Timeline

Sales Associate

Apparel Group
2024.02 - Current

Customer service representative

Dream Travel Agency
2023.09 - 2024.01

Sales assistant

Tilet Media PLC
2022.05 - 2023.11

Associate's degree - Sociology

Unity University
2019.09 - 2023.07

High School Diploma -

Omega Preparatory School
2017.09 - 2019.07
Hayat Abdulfetah Abdellah