Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
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Hayat Abdulfetah Abdellah

Hayat Abdulfetah Abdellah

Dubai,UAE

Summary

Dedicated professional with expertise in customer service and product knowledge, adept at upselling and cross-selling to enhance sales performance. Proficient in cash handling and POS systems, ensuring efficient transaction processing. Strong communication skills and team collaboration abilities contribute to a seamless customer experience. Committed to leveraging skills for career advancement in retail management.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Sales Associate

Apparel Group
Dubai and Abu Dhabi, UAE
02.2024 - Current
  • Guided customers in choosing athletic footwear and apparel tailored to specific sport needs.
  • Exceeded weekly sales goals by offering personalised product recommendations.
  • Maintained displays according to visual merchandising standards.
  • Operated POS systems efficiently for cash, credit, and refund transactions.
  • Educated customers on new product technologies and performance benefits.

Customer service representative

Dream Travel Agency
Dubai, UAE
09.2023 - 01.2024
  • Consult with customers to understand travel preferences and provide tailored packages.
  • Book flights, accommodations, tours, and transfers while ensuring accuracy and client satisfaction.
  • Upsell travel insurance and add-ons to maximize revenue.
  • Resolve customer complaints efficiently, achieving a 95% satisfaction rating.
  • Maintain relationships with travel vendors and coordinate logistics for complex itineraries.

Sales assistant

Tilet Media PLC
Addis Ababa , Ethiopia
05.2022 - 11.2023
  • Secured and managed sponsorship deals across digital publications, live events, and podcasts.
  • Built and maintained strong client relationships with brands in lifestyle, tech, and entertainment sectors.
  • Developed customized sponsorship packages aligned with client goals and audience targeting.
  • Collaborated with editorial and production teams to deliver branded content and campaign integrations.
  • Achieved quarterly sales targets consistently and expanded the sponsorship portfolio.

Education

Associate's degree - Sociology

Unity University
Ethiopia
09.2019 - 07.2023

High School Diploma -

Omega Preparatory School
Ethiopia
09.2017 - 07.2019

Skills

  • Customer service excellence
  • Product expertise
  • Upselling and cross-selling
  • Cash handling proficiency
  • POS system operation
  • Effective communication
  • Team collaboration

Languages

English
Fluent
Arabic
Elementary

Accomplishments

    🏆 Star of the Mall Award Winner – Reem Mall 2024

    Recognized for top sales performance, outstanding customer service, and leadership among all retail

Affiliations

  • Exploring new music genres
  • Traveling & cultural exploration
  • Discovering new places and experiences

Timeline

Sales Associate

Apparel Group
02.2024 - Current

Customer service representative

Dream Travel Agency
09.2023 - 01.2024

Sales assistant

Tilet Media PLC
05.2022 - 11.2023

Associate's degree - Sociology

Unity University
09.2019 - 07.2023

High School Diploma -

Omega Preparatory School
09.2017 - 07.2019

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Hayat Abdulfetah Abdellah