Hayat Benzeroual
Abu Dhabi,UAE
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Public relations manager
EGY LINK TECH
Cairo, Egypt
01.2020 - 09.2022
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Directed corporate training, coaching and upskilling of [Number] new employees, improving team revenue potential.
- Managed digital marketing initiatives to reflect customer and industry data.
- Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
- Expertly negotiated contracts and packages to optimize yields.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Managed positive working relationships with all the Egyptian government sectors like the ministry of defense to deliver consistent, strategic coverage and positive communication for the assigned project to my company.
- Compiled content for various communication channels.
- Built positive, productive relationships with media outlets to maximize company exposure.
- Established industry contacts and relationships with media.
Senior sales executive
Al Futtaim Motors
Abu Dhabi , UAE
04.2011 - 10.2015
- Job Specification Achieve target on Units, Revenue & Gross Profit
- Ensure the accuracy of customers' database input
- Deliver the best possible Customer Service Values to improve customer loyalty and recommendation
- Carry out Team level activities to generate more enquires
- Efficient management of stock reservation Administration role:
- Create, for all enquires & proper follow up on all the leads to generate maximum Sale
- Submit all the branch reports on time to Branch Manager
- Provide support to the Branch Manager in areas of Market Intelligence, Logistics and Order Management
- Finance/ Risk Management Role:
- Ensure bank documents for all deals are submitted on time
- Follow-up with the banks to ensure the payments are received on time
- Maintain proper control of Custom papers & Traffic Letters
- Ensure the Physical stock & the actual stocks always tally
- Sale letters of Team to be signed and copy of the sale letter to be retained with the branch manager
- Marketing and Communication Role:
- Keep an update of current market activities of competitors
- Coordinate with the Marketing department to implement Marketing activities.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Exceeded retention and upsell targets through concerted customer engagement.
- Expanded pipeline by tailoring approach to client budgets and schedules.
Customer Care Supervisor
Emirates NBD
Abu Dhabi, UAE
03.2006 - 04.2010
- Job Specification Supporting the team members in customer complaints and difficult cases
- Hold regular meetings with team members to strength communication & ensure that same objectives are shared among all
- Ensure for any loan that bank terms & conditions process going properly
- Seek accurate information from the other department to support customer cases
- Escalate the major problems to the right channels as &when required
- Coordinate between admin, finance & HR dept
- Prepare the daily shifts handover to ensure a smooth running on work flow.
- Expertly created rosters according to staff strengths to build dedicated, hardworking teams for each shift.
- Carried out regular call and communication monitoring, ensuring service provisions meet defined quality standards.
- Carefully managed complaint escalations, remaining calm and professional throughout to maintain positive customer satisfaction ratings.
Education
Presentation Technique Emirates NBD -
Diploma - Tourism and Hotel Management
ESARC- STUDAIR
Rabat/ Morocco 09.2003 - 07.2005
Business & professional development Thomson Course Technology Dubai Advanced customer handling Emirates NBD - undefined
ESARC-STUDAIR RABAT University, Ibn Rushed language school Rabat, Futtaim Training Centre Dubai
2005
Skills
- Computer & Systems Skills
- Microsoft Office (Excel, PowerPoint, One-Note, Info-Path, Out-look, Access & Word)
- Hardware & software applications Experience
- Internet skills (Switch, Photoshop and HTML)
- Professional interacts with: SAP, ORACLE, FASTRAK, SIEBEL, & Android Systems
- Contract negotiation
- New business prospecting
- Lead generation strategy
- Sales prospecting
- Active selling
- Product demonstrations
- Product and service knowledge
- Payment processing
Additional Information
- Visa: Husband Visa
Languages
Arabic
Native
English
Native
French
Fluent
Timeline
Public relations manager
EGY LINK TECH
01.2020 - 09.2022
Senior sales executive
Al Futtaim Motors
04.2011 - 10.2015
Customer Care Supervisor
Emirates NBD
03.2006 - 04.2010
Diploma - Tourism and Hotel Management
ESARC- STUDAIR
09.2003 - 07.2005
Presentation Technique Emirates NBD -
Business & professional development Thomson Course Technology Dubai Advanced customer handling Emirates NBD - undefined
ESARC-STUDAIR RABAT University, Ibn Rushed language school Rabat, Futtaim Training Centre Dubai
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