Hayat Mahmood Alzghool
Dubai,UAE
Summary
Knowledgeable about customer service and relationship management. Strong communication and problem-solving skills with focus on client satisfaction. Ready to use and develop negotiation, organisational, and interpersonal skills.
Driven, resourceful individual with outstanding communication and negotiation skills, coupled with strong ability to build and maintain relationships. Demonstrates proficiency in problem-solving and managing multiple tasks simultaneously. Poised to make significant contributions and achieve exceptional results.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
- I have executive secretarial Management experience
Customer Happiness Agent
Quality International Government Transactions
Dubai, UAE
05.2022 - Current
- Managed customer relationships to achieve high satisfaction rate.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Built relationships with key industry figures to maximise client exposure and engagement.
- Updated CRM systems with accurate, current information for valid client records.
- Delivered front-line customer care and achieved sales targets through persuasive, knowledgeable service.
- Coordinated communications between clients and services to facilitate sales progress.
Education
High School -
jordan high school
JordanCertified Executive Secretarial Management - undefined
01.2014 - 12.2019
Skills
- Office Orientation
- Records & Information Management
- Meetings
- Customer Services
- Leadership & Management Skills
- Computers & Ms Office
- Communication
- Reception & Hospitilaty
- Travel orrangements
- Time Management
- Business English
- Business development
- Financial management
- Talent scouting
- Maintenance planning
- CRM software use
- Marketing development
- Marketing and advertising
Languages
Arabic
Native
English
Fluent
Personal Information
- Date of birth: 07/01/1993
- Nationality: Jordanian
Certification
- Excel Advance Course (SeedHub)
- Executive Secretarial Management (CPD)
Timeline
Customer Happiness Agent
Quality International Government Transactions
05.2022 - Current
Certified Executive Secretarial Management - undefined
01.2014 - 12.2019
High School -
jordan high school
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