Hayat Mohamed

Supported operation of digital payment systems, POS terminals, entry gates, and self-service kiosks throughout event. Helped oversee staff assigned to kiosks, POS stations, and access-control gates to keep daily operations moving smoothly. Assisted with QR-code scanning and digital entry checks for visitors entering exhibition. Monitored POS systems used by exhibitors and helped resolve payment-device and technical issues. Supported dedicated kiosks for cashless transactions for children and visitors. Handled cash collection at designated kiosks and issued prepaid event cards for cashless purchases within exhibition. Coordinated staff, equipment, and operational processes across multiple service points to maintain efficient visitor flow and reduce disruptions. Responded to operational issues, supported on-site staff, and coordinated solutions to keep service running throughout event.

- Effective support was delivered to clients and beneficiaries participating in Khalifa Fund initiatives and programs. - Practical guidance and coordination helped entrepreneurs and project owners progress through participation with direct support. - Professional, safe, and welcoming environment supported beneficiary presentation and development of business ideas. - Smooth service delivery resulted from responsive participant coordination and attention to needs. - Strong professionalism and customer service were reflected in organized beneficiary interactions. - Improved communication and relationship management skills resulted from ongoing interaction with entrepreneurs, beneficiaries, and members of public.

• Conducted survey registration by collecting particpant information
• Assisted in distributing and explaining survey forms
• Recorded and entered data accurately into the system
• Supported event team in organizing and managing survey responses
• Ensured proper documentation and maintained organized records

• Welcomed patients and visitors professionally.
• Scheduled and confirmed appointments.
• Registered patient information.
• Answered phone calls and WhatsApp inquiries.
• Assisted patients with forms and payments.
• Coordinated with doctors and nurses.
• Maintained patient confidentiality.
• Achieved high patient satisfaction through excellent customer service.

• Assisted customers in selecting and purchasing books at the exhibition.
• Provided information about books, authors, and visitors.
• Managed sales transactions and handled payments.
• Organised and arranged books on display stands.
• Engaged with visitors and promoted featured books.
• Supported booth operations during the book fair.
• Delivered excellent customer service with a friendly and approachable attitude.
• Responded to visitors' requests efficiently and ensured a positive customer experience.
• Communicated clearly with customers to understand and fulfill their needs
  

• Welcomed customers and coordinated vehicle service appointments.
• Registered incoming vehicles and recorded vehicle details, including make, model, service requirements, and repair status.
• Coordinated with service technicians to track repair progress and expected completion times.
• Contacted customers to provide updates on vehicle status and scheduled collection times.
• Coordinated vehicle handovers and directed customers to the relevant service departments.
• Referred customers to the Finance Department for payment processing.
• Assisted customers with service-related inquiries and coordinated communication between customers, technicians, and other departments.
• Maintained accurate service records and monitored vehicle progress from check-in to collection.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.