Hayatun Nisa
Dubai,United Arab Emirates
Summary
Dedicated professional with expertise in customer service, specializing in communication and problem-solving. Proficient in CRM systems, cashiering, and Microsoft Office, with experience in hotel booking and airline ticketing. Committed to enhancing customer satisfaction through efficient service delivery and ongoing skill development across multiple industries.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Retention Trainee
Technest Support Center
Dubai
2026.06 - Current
- Guide clients in CFD trading, provide market insights, and promote additional investments across forex, stocks, indices, and commodities.
- Manage client accounts, assist with platform navigation, and maintain communication through calls, emails, messaging (CRM).
- Build client relationships, maintain accurate client records, and handle all client account administration.
Receptionist
Say Hair Salon
Dubai
2026.01 - 2026.05
- Welcomed guests, promoted retail product sales during checkout, and supervised the team to keep shifts running smoothly.
- Managed salon bookings, processed payments, balanced the cash drawer, and created daily and monthly financial reports.
- Controlled product inventory, ordered salon supplies, and handled all general administrative paperwork.
Reservations
Palma Beach Resort & Spa
Umm Al Quwain
2024.08 - 2026.01
- Managed room reservations, cancellations, and payments on Opera PMS.
- Handled guest inquiries, complaints, and special requests via call, chat, and email.
- Maintained OTA listings on Booking.com, Agoda, and Expedia to ensure quality service.
Call Centre / Resort Services
The Ritz-Carlton Al Wadi Desert
Ras Al Khaimah
2024.02 - 2024.08
- Assisted guests with inquiries, requests, and issue resolution via calls, emails, and GXP.
- Managed room allocations, guest details and requests using Opera PMS.
- Coordinated with internal teams for service delivery and handled CID registration compliance.
Customer Journey Specialist
RATA
Jakarta
2021.06 - 2022.02
- Resolved customer complaints and concerns via phone and messaging to ensure high service quality.
- Coordinated with nationwide partner dentists to ensure smooth appointment and treatment processes.
- Collaborated with scheduling, marketing, and production teams to streamline workflows and improve customer experience.
Guest Service
Redawning
Yogyakarta
2020.09 - 2021.07
- Managed hotel and villa reservations, verified payment transactions, and optimized listings on Airbnb, Booking.com, and Expedia.
- Handled inquiries and maintained service quality across calls, chats, and emails using Freshdesk CRM.
- Coordinated with US-based property managers and owners to ensure consistent service standards.
Payment Customer Support
Traveloka
Jakarta
2019.09 - 2020.03
- Processed customer payments, refunds, and approvals accurately while monitoring payment systems to resolve discrepancies with banks.
- Utilized Salesforce CRM to resolve customer issues through phone, email, chat, and social media channels.
- Supported internal flight, hotel, and destination teams with all payment-related matters.
Ticketing / Travel Consultant
Flight Centre Travel Group
Jakarta
2018.01 - 2019.09
- Issued flight tickets for Australian travel agencies on Sabre GDS while managing invoicing, refunds, and cancellations.
- Handled agency inquiries through calls, emails, and messaging with accurate and timely processing.
- Communicated directly with global airlines and partner agencies to manage bookings and special requests.
Education
Bachelor of Science -
University of Indonesia
Jakarta 2012.08 - 2017.01
Skills
Customer Service
CFD Insight
Communication
Multitasking
Problem-solving
CRM
Microsoft Office
Hotel Booking
Airline Ticketing
Languages
Indonesian
Fluent
English
Upper intermediate
Arabic
Beginner
Hobbies and interests
Travel, Movies, Food
Timeline
Retention Trainee
Technest Support Center
2026.06 - Current
Receptionist
Say Hair Salon
2026.01 - 2026.05
Reservations
Palma Beach Resort & Spa
2024.08 - 2026.01
Call Centre / Resort Services
The Ritz-Carlton Al Wadi Desert
2024.02 - 2024.08
Customer Journey Specialist
RATA
2021.06 - 2022.02
Guest Service
Redawning
2020.09 - 2021.07
Payment Customer Support
Traveloka
2019.09 - 2020.03
Ticketing / Travel Consultant
Flight Centre Travel Group
2018.01 - 2019.09
Bachelor of Science -
University of Indonesia
2012.08 - 2017.01