Haydara Kahila
Abu Dha,UAE
Summary
Senior Account Manager with 5+ years. Skilled in Account Management, bringing new business and Business Development. Strong sales professional focused in selling IT Solutions (Digital Infrastructure, Cyber Security, and Applications) across Public Sectors.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Senior sales account manager
CNS
Abu Dhabi, UAE
2020.10 - Current
- Selling wide range of IT solutions - Cyber Security, Applications and Digital infrastructure.
- Provided excellent customer service and support.
- Negotiated contracts and ensured profitable agreements.
- Managed complex client accounts effectively and efficiently.
- Proactively identified and closed new business opportunities.
- Understanding of IT Products & Services
- Utilized CRM software to manage client interactions.
Sales and Customer Service
Syriatel
Lattakia, Syria
2017.01 - 2019.12
- Troubleshoot and resolve common service issues.
- Escalate complex issues to technical teams when necessary.
- Maintain accurate records of customer interactions.
- Provide information on new products.
Education
Bachelor's degree - Economy - Accountant
Tishreen University
Syria/Lattakia 2011.10 - 2016.11
Skills
- Account planning
- Negotiation skills
- Knowledge of UAE IT market
- Customer Relationship Management
- Developing sales strategy
Languages
Arabic
Native
English
Fluent
Timeline
Senior sales account manager
CNS
2020.10 - Current
Sales and Customer Service
Syriatel
2017.01 - 2019.12
Bachelor's degree - Economy - Accountant
Tishreen University
2011.10 - 2016.11