Hayley Sinclair
Dubai
Summary
I am a dedicated and professional patient-care coordinator with a genuine interest in delivering exceptional service. With strong communication skills, a welcoming attitude and a commitment to patient comfort, I thrive at creating an outstanding and positive experience from the first point of contact. I am excited to bring my professional manner, attention to detail and patient focused customer service, that aligns with the high, luxury standards that your clinic promote.
Overview
9
9
years of professional experience
Work history
Assistant manager/ Patient co-ordinator
Dr Michaels Dental Clinic
06.2021 - 05.2026
- In my current role I work as assistant manager and patient coordinator
- Assistant to the Medical Director – managing and organising his schedule and administrative work with patients
- Working with the Doctors to send patient treatment plans, while supporting the patients needs in terms of payment information and support throughout treatment
- Identify opportunities to increase treatment uptake by educating patients on suitable additional services and different payment options while supporting clinic revenue and KPI performance.
- Social media and online enquires point of contact, here I gather these onto an excel, contact the patient accordingly, to create and maintain a relationship with potential business, while also keeping up with KPI
- Managing multiple Doctors’ schedules and having clear communication with patients, providing support and resolving queries throughout their treatment experience
- Creating and presenting training programmes for onboarding of new team members, while supporting as they are in probationary period and ongoing
- Maintain strict confidentiality with patient data while dealing with payments and medical reports
- Providing support to our busy reception team, while multi-tasking my own personal duties
Customer care advisor
Thermo Fisher Scientific, Glasgow
Glasgow
02.2020 - 05.2021
- I communicate with clients throughout the UK such as universities, hospitals and many more establishments regarding purchase orders, resolving any issues surrounding them.
- Due to the coronavirus pandemic, my workload has increased dramatically as I must communicate directly with research scientists and healthcare professionals who are involved in the effort to overcome the virus.
- I liaise with employees throughout the company such as sales representatives and planners to discuss stock allocation and quotes.
- I then use this information to place customer orders and keep them updated daily on the progress of their order.
- I was also given the task of dealing with backorders, which involved me working with Microsoft excel, doing this as well as my job role meant I had to put my multi-tasking skills and excellent communication skills into practise.
VIP lead guest reservation/ lead cashier
Ibiza Rocks Hotel, Ibiza
Ibiza
05.2019 - 10.2019
- This role involved a plethora of duties such as:
- Cash handling – on event days it was my responsibility to handle all card and cash payments from our guests and I assisted with cashing up and doing a handover with our finance team
- Daily briefings with manager – here we had to take note of the events this day, how many bookings we had, any special request, discuss which hosts looked after each section
- Make sure all deposits had been allocated to the correct bed/table on our till and ipad systems
- Liaising between guests and other departments like concierge, security, spa, etc, to ensure a seamless VIP experience.
- Seasonal role
Customer service advisor
Lloyds Bank, Glasgow
Glasgow
03.2017 - 05.2019
- I was a personal banking advisor and assisted customers with their day to day banking which ranged from anything to opening new accounts to helping them find a suitable savings account, I was trained to look out for signs that a customer is experiencing financial difficulties and knew how and when to support them with this.
- While in my role I gained an SVQ Level 2 in Providing Financial Services.
- I displayed and continuously maintained a professional attitude, as I was working with sensitive customer information, I had to abide by GDPR regulations.
- Within a year of working within the bank I was upskilled in internet banking training, which I found was an exciting learning opportunity as I had to work with the fraud department and teach customers how to be safe online and protect their money.
- Through continual professional development, I began to lead teams, hold daily briefings and support new staff with training and coaching.
- It was during these training positions that I had to ensure my knowledge of the rules and regulations of the bank was kept up to date since these were frequently changing and I was teaching my colleagues on these processes.
Education
Highers - English, Art, Geography
St. Andrews Academy
Skills
Strong communication, building and maintaining professional relationships, proactive, excellent organisation and coordination skills
References
References and qualifications are available on request.
Timeline
Assistant manager/ Patient co-ordinator
Dr Michaels Dental Clinic
06.2021 - 05.2026
Customer care advisor
Thermo Fisher Scientific, Glasgow
02.2020 - 05.2021
VIP lead guest reservation/ lead cashier
Ibiza Rocks Hotel, Ibiza
05.2019 - 10.2019
Customer service advisor
Lloyds Bank, Glasgow
03.2017 - 05.2019
Highers - English, Art, Geography
St. Andrews Academy