Haytham Gadalla
Summary
A professional and highly organized Hotel Front Office Supervisor with extensive experience in managing hotel front office operations. Proven ability to successfully lead, motivate and mentor a diverse team of employees in the achievement of operational goals and objectives. Possesses excellent communication and customer service skills, able to build and maintain successful relationships with guests and staff. Committed to providing exceptional customer service and hospitality, while ensuring the highest levels of efficiency and profitability.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Mandarin Oriental Jumiera
12.2018 - Current
- Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
- Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
- Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
- Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations within the department
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
- Assign room according to guest request and preferences whenever possible
- Hold a daily arrival meeting and take notes to ensure the guest's requirements are noted and their preferences are met.
- Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
- Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
- Track and monitor inventory of front office supplies and make necessary purchases.
- Liaise with other departments to ensure that customer needs are met in a timely manner.
- Ensure that all guest complaints and inquiries are addressed in a timely manner.
Front Desk Associate
Westin Al Habtoor City / Hilton Al Habtoor City
03.2018 - 11.2018
Executive Butler
Burj Al Arab
04.2017 - 12.2017
- Greet guests upon arrival and ensure their comfort throughout their stay.
- Assist guests with check-in process, room selection, and reservations.
- Answering phones and responding to inquiries in a timely manner.
- Handling guest requests and inquiries, providing information and assistance as needed
- Managing the hotel's front desk operations, including check-in and check-out procedures
- Maintaining records and ensuring accuracy of data.
- Processing payments and ensuring all charges are accurate.
- Coordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained.
- Providing administrative support for the hotel, including filing and other clerical duties
- Maintaining a professional demeanor at all times and responding to complaints in a timely, efficient manner.
- Providing excellent customer service, ensuring guests have a pleasant stay
- Assist with special requests, such as transportation and restaurant reservations.
- Ensure hotel amenities and services are provided to guests at all times.
- Respond to inquiries, complaints, and issues in a timely and professional manner.
- Maintain a log of guests’ requests and services rendered.
- Adhere to hotel policies and procedures.
Room Service Associate
Hyatt Regency Greek Heights
02.2015 - 03.2017
Crew Member
Max Burger, Landmark
04.2013 - 01.2015
Food & Beverage Associate
Hyatt Regency Heights
07.2012 - 04.2013
Food & Beverage Associate
Sofitel Taba Heights
09.2011 - 05.2012
Food & Beverage Associate
Hilton Fayrouz Resort
08.2009 - 08.2011
Food & Beverage Associate
Maritim Julie Ville ( Royal Peninsula Hotel & Resort )
11.2008 - 07.2009
Education
High School
Egypt, Gharbia Province Institute of Tourism & Hotels
Egypt, Gharbia Province 07.2012
Skills
- Safety and Security
- Room Assignments
- Check-In and Check-Out Procedures
- Excellent customer service skills
- Ability to multi-task and prioritize
- Ability to delegate tasks
- Knowledge of hotel operations and procedures
- Experience in managing staff
Accomplishments
- I successfully achieved the LQE audit target on several occasions.
- Completed the Move ahead leader program, which qualify for manager position.
- Top Up-seller on serval occasions
- Completing the OJT training program prepared me to establish the standards for the department.
- Nominated as the employ of the month on serval occasions
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Front Desk Supervisor
Mandarin Oriental Jumiera
12.2018 - Current
Front Desk Associate
Westin Al Habtoor City / Hilton Al Habtoor City
03.2018 - 11.2018
Executive Butler
Burj Al Arab
04.2017 - 12.2017
Room Service Associate
Hyatt Regency Greek Heights
02.2015 - 03.2017
Crew Member
Max Burger, Landmark
04.2013 - 01.2015
Food & Beverage Associate
Hyatt Regency Heights
07.2012 - 04.2013
Food & Beverage Associate
Sofitel Taba Heights
09.2011 - 05.2012
Food & Beverage Associate
Hilton Fayrouz Resort
08.2009 - 08.2011
Food & Beverage Associate
Maritim Julie Ville ( Royal Peninsula Hotel & Resort )
11.2008 - 07.2009
High School
Institute of Tourism & Hotels
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