HAZEL ANAY
Person in Charge
Dubai City
Summary
Driven leader with exceptional communication and problem-solving skills, coupled with proven ability to manage and inspire teams. Demonstrates strategic planning and resource management capabilities to ensure smooth operations and high standards. Ready to make significant impact in Supervisor role.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Person in charge
Joe and the Juice
Dubai City
2022.09 - 2025.06
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led by example delivering first-class customer care during till, fitting room and sales floor service.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Managed personnel rosters, ensuring optimal staff deployment.
- Handled customer complaints swiftly, enhancing customer satisfaction.
- Supervised inventory management processes, avoiding stockouts or overstocks.
- Enhanced team productivity by implementing effective workflow processes.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Conducted regular staff training sessions to enhance professional growth.
Customer sales assistant
Tim Hortons
Dubai City
2021.07 - 2022.09
Guest Expert
Hardee's
Dubai City
2021.07 - 2022.09
Education
Cruise Ship Management Course -
Mariners Polytechnic College
Camarines Sur 2012.06 - 2014.04
Skills
- Leadership Skills
- Detailed oriented
- Flexibility / Adaptability
- Multi-tasking
- Organizational Skills
- Dedicated team player
- Conflict Resolution
- Accuracy and Efficiency
- Time Management
- Food Preparation
- Cash handling
- Counter Restocking
- Up selling and Suggestive Selling
- Safe Food handling
- Excellent Work Ethics
- Barista
- Customer Service
- Decisive decision-making
- KPI tracking
- Team Leadership
- Inventory control
- Staff training
- Order processing
- Merchandising expertise
- Training and mentoring
Certification
Person in Charge - Advance Certification
valid 24-04-2030
References
References available upon request.
Timeline
Person in charge
Joe and the Juice
2022.09 - 2025.06
Customer sales assistant
Tim Hortons
2021.07 - 2022.09
Guest Expert
Hardee's
2021.07 - 2022.09
Cruise Ship Management Course -
Mariners Polytechnic College
2012.06 - 2014.04