Hazel Selerio
Howlong,Australia
Summary
Hospitality and operations professional with 17+ years’ experience managing medium to large-scale accommodations and leading diverse teams. Skilled in pre-opening planning, housing system setup, and operational efficiency, with international experience overseeing 3,000 employees from over 100 nationalities. Adept at enhancing guest satisfaction through strong communication and problem-solving skills. Experienced in the construction sector, supervising multi-site reception teams. Known for a practical, hands-on approach, thriving under pressure, and delivering consistent operational excellence.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Reception Supervisor
Future Generation Joint Venture (FGJV)
Cabramurra, NSW
07.2022 - 09.2024
- Supervised reception operations across five accommodation camps, managing allocations for 12,500+ residents and a team of nine receptionists.
- Ensured accurate cost allocation and reporting through regular review of Man-day Reports.
- Oversaw accommodation quality and compliance with audit schedules and room standards.
- Supported senior management through timely reporting, documentation, and logistics coordination.
- Streamlined procurement and inventory processes, optimizing departmental efficiency and cost control.
Lead Receptionist
Future Generation Joint Venture (FGJV)
Cabramurra, NSW
04.2021 - 06.2022
- Delivered efficient room allocations and high-quality customer service for camp residents and visitors.
- Administered mail, room assignments, and service requests with accuracy and professionalism.
- Supported operational planning and maintained organized documentation to ensure service excellence.
Assistant Manager – Housing
Jumeirah International LLC
Dubai
06.2015 - 02.2020
- Managed housing operations and welfare for multiple sites, leading 25 staff and ensuring high service and compliance standards.
- Played a key role in pre-opening and operations of large-scale staff accommodations including Rahaba Residences.
- Controlled departmental budgets, procurement, and CAPEX compliance.
- Liaised with HR and external providers to ensure smooth onboarding, housing logistics, and staff welfare.
- Conducted inspections, safety audits, and performance reviews to maintain operational excellence.
Assistant Accommodation Manager
Jumeirah International LLC
Dubai
01.2002 - 07.2009
- Led 40 staff in managing large-scale accommodation sites, overseeing recruitment, training, and performance.
- Spearheaded pre-opening setups for multiple housing projects totaling over 2,400 rooms.
- Conducted operational audits and implemented improvements enhancing efficiency and service quality.
- Managed major staff relocations and resource planning with minimal disruption.
Accommodation Coordinator
Jumeirah International LLC
Dubai
01.2001 - 12.2001
- Supported daily housing operations, maintenance coordination, and compliance with safety standards.
- Conducted inspections, maintained accurate records, and ensured smooth communication with administrative teams.
Office Administrator
Jumeirah International LLC
Dubai
07.1999 - 12.2000
- Handled timesheets, records, procurement, and documentation for staff accommodation.
- Ensured timely reporting, inventory control, and adherence to company procedures.
- Maintained occupancy lists and security controls for accommodation facilities.
Housekeeping Team Leader
Jumeirah Beach Hotel
Dubai
11.1998 - 06.1999
- Supervised housekeeping staff to uphold cleanliness, hygiene, and safety standards.
- Managed inventory, inspections, and team performance to ensure guest satisfaction.
Housekeeping Order Taker
Jumeirah Beach Hotel
Dubai
11.1997 - 10.1998
- Managed room status reporting, key control, and supply issuance.
- Coordinated maintenance requests and ensured timely completion of guest requirements.
Education
Bachelor of Science - Commerce (Accounting)
University of San Carlos
Cebu City, Philippines 01.1991 - 01.1992
Skills
- Project Planning, Customer Service, Cost Reduction, Complaint Handling, Conflict Resolution, Flexibility & Adaptability, Team Leadership
- MS Office Suite, Fidelio System, Oracle Property Manager, Rosterspace, ADACO Purchasing System, INX System
Certification
- Construction Induction (White Card) – Worksafe, Victoria
- Trained Chief Warden – Global Skills Development, ACT 2911
References
- Anthony, Treloar, General Services Manager, a.treloar@futuregenerationjv.com.au, 0458 684 072, Future Generation Joint Venture
- Lesley, Eccles, Camp Superintendent, l.eccles@futuregenerationjv.com.au, 0476 075 270, Future Generation Joint Venture
Awards
Business Excellence Award – 1st Quarter (March 2024), Business Excellence Award – 2nd Quarter (June 2024), Business Excellence Award – Annual Winner (Sept 2024)
Volunteer
St Vincent de Paul Society (Vinnies), Merimbula, NSW, 2020-06, 2021-03, Provided friendly customer service and managed point-of-sale transactions., Assisted with merchandising, donation sorting, and store displays to improve sales and presentation., Coordinated donation pickups and supported individuals seeking community assistance.
Professional Development
- Leadership and Team Management – LMG Global Organization, Dubai (2018)
- HSEQ Leadership Training – Snowy 2.0 Training Center, Cabramurra (2024)
Timeline
Reception Supervisor
Future Generation Joint Venture (FGJV)
07.2022 - 09.2024
Lead Receptionist
Future Generation Joint Venture (FGJV)
04.2021 - 06.2022
Assistant Manager – Housing
Jumeirah International LLC
06.2015 - 02.2020
Assistant Accommodation Manager
Jumeirah International LLC
01.2002 - 07.2009
Accommodation Coordinator
Jumeirah International LLC
01.2001 - 12.2001
Office Administrator
Jumeirah International LLC
07.1999 - 12.2000
Housekeeping Team Leader
Jumeirah Beach Hotel
11.1998 - 06.1999
Housekeeping Order Taker
Jumeirah Beach Hotel
11.1997 - 10.1998
Bachelor of Science - Commerce (Accounting)
University of San Carlos
01.1991 - 01.1992