Hazem Abdulazim
Data Analyst & PowerBI developer
Dubai
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Business Analyst
Etisalat UAE
Dubai
7 2023 - Current
- Enhanced business strategy by simplifying complex data into actionable solutions, impacting decision-making processes.
- Established 10+ KPIs with stakeholders, setting foundation for measurable process improvements.
- Successfully delivered 5 end-to-end IT and business change projects, aligning perfectly with project specifications.
- Boosted organizational effectiveness by encouraging development of clear objectives and action plans.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- 24% Digital sales increase by final quarter of 2023
- 18% reduction in operational efforts through workflow automation.
- Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
- Implemented business intelligence solutions to increase operational efficiency.
Data Analyst
Al Deyaa Group, Etisalat Business Partner
Dubai
01.2021 - 07.2023
- Improved sales experience as CRM admin
- Provided actionable recommendations by analyzing datasets, influencing strategy with deep insights
- Reduced department costs by 25% through increasing automation and supporting data improvement initiatives
- Maintained 6 data models to meet evolving business requirements, ensuring precision and relevance
- Presented actionable data insights, identifying 3 key improvement opportunities aligning with strategic goals.
- Resolved complex business challenges by leveraging statistical modeling techniques and machine learning algorithms.
- Identified patterns and trends in large data sets and provided actionable insights.
Operations Specialist
Al Deyaa Group, Etisalat Business Partner
Cairo
04.2018 - 01.2021
- Ensured smooth operations, overseeing document verification and enhancing workflows for organizational efficiency
- Implemented measures for enhanced operational efficiency, contributing to overall process improvement
- Awarded as 'Employee of Month' multiple times and acknowledged as part of top-performing teamwork among all Etisalat partners for 2022.
Account Manager
Al Deyaa Group, Etisalat Business Partner
Cairo
02.2017 - 04.2018
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Built diverse and consistent sales portfolio.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Managed over 50 customer calls per day.
Customer Care Team Leader
Vodafone
Cairo
01.2016 - 02.2017
- Led and managed team to deliver outstanding customer service.
- Set performance targets, monitored team performance, and provided coaching for continuous improvement.
- Developed and implemented customer service policies, resolving escalated complaints and complex issues.
- Collaborated with other departments for seamless coordination, enhancing overall customer experience.
- Awarded as top-performing team leader, showcasing consistent excellence in leadership and performance.
- Trained staff on operating procedures and company services.
- Top Performance Team awarded.
Floorwalker
Vodafone
Cairo
05.2015 - 12.2015
- Acted as team leader in some tasks, delegating tasks and providing feedback.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in dynamic work environment.
Customer Care Representative
Vodafone
Cairo
04.2014 - 04.2015
- Boosted customer service satisfaction ratings through consistent quality control.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Islamic Studies
Al-Azhar University
Cairo, Egypt 05.2019 - 05.2024
Skills
Power BI Proficiency
undefinedCertification
Supervised Machine Learning: Regression and Classification
Timeline
Data Analyst
Al Deyaa Group, Etisalat Business Partner
01.2021 - 07.2023
Bachelor of Arts - Islamic Studies
Al-Azhar University
05.2019 - 05.2024
Operations Specialist
Al Deyaa Group, Etisalat Business Partner
04.2018 - 01.2021
Account Manager
Al Deyaa Group, Etisalat Business Partner
02.2017 - 04.2018
Customer Care Team Leader
Vodafone
01.2016 - 02.2017
Floorwalker
Vodafone
05.2015 - 12.2015
Customer Care Representative
Vodafone
04.2014 - 04.2015
Business Analyst
Etisalat UAE
7 2023 - Current
Summary
Data-driven Business Analyst passionate about unlocking strategic insights from complex data. Proven ability to transform information into actionable solutions, boosting digital sales by 24% and streamlining operations through automation. Skilled in data analysis (Excel, SQL, Power BI), CRM management, and KPI definition. Collaborative team player with a successful track record of delivering end-to-end IT projects. Eager to leverage expertise to contribute as a Data Analyst.
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