Hazem Abdulazim
Dubai
Summary
Data becomes valuable only when it drives decisions. I work in Business Intelligence helping organizations transform complex operational data into clear insights used by leadership teams.
Over the past 6+ years I have built analytics systems across multiple domains including:
- Digital Adoption
- Fraud Detection
- Bad Debt Monitoring
- Customer Segmentation
- Product Analysis
- Systems synchronization
- KYC & Compliance
- Business Rules Governance Instead of building dashboards only, I focus on creating reliable data models and analytics solutions that support real business decisions.
Key impact from my work:
- Increased digital sales by 18% through adoption analytics
- Built analytics solutions used by 4 departments
- Identified 51+ UC accross multiple domains.
- Identified 37,000+ operational violations in one year
- Helped resolve ~90% of them through automation & operational governance.
Always open to discussing data-driven organizations and analytics challenges.
Overview
13
13
years of professional experience
5
5
Certification
Work History
Business Intelligence & Power BI Developer
Etisalat by e&
Dubai
03.2023 - Current
- Deliver enterprise business intelligence solutions supporting digital transformation and operational governance across SMB & Government sector.
- Architected a unified Semantic Model by consolidating disparate data sources (Oracle, Databricks, SQL, SharePoint), leveraging advanced DAX to deliver high-impact Power BI dashboards that drive strategic executive decision-making.
- Built analytics platforms used by multiple departments to monitor business performance and operational compliance.
- Delivered 20+ enterprise dashboards supporting operational and strategic decisions.
- Led analytics initiatives supporting digital adoption, contributing to an 18% increase in digital sales.
- Developed monitoring systems for fraud detection and bad debt risk.
- Translated complex business rule documents into automated analytics dashboards covering 51 operational use cases.
- Identified 37,000+ violations in 2025 and supported automation resolving ~90% of them.
- Collaborated directly with leadership, IT teams and operational departments to convert insights into business actions.
MIS analyst & Power BI developer
Al Deyaa Group, e& UAE Premium Channel Partner
Dubai
01.2021 - 06.2023
- Data Management & Reporting: Developed and maintained automated MIS reports and real-time dashboards using Power BI, SQL, and Excel, ensuring accurate tracking of key performance indicators (KPIs) and business operations.
- Business Intelligence & Decision Support: Designed interactive CRM dashboards to provide actionable insights, supporting data-driven decision-making and enhancing strategic planning.
- Process Automation: Automated sales commission calculations, reducing processing time by 50% and minimizing errors by 95%, improving financial accuracy and team productivity.
- Performance Monitoring: Implemented real-time KPI dashboards, leading to a 15% improvement in SLA adherence and a 12% increase in operational efficiency.
- Database Optimization: Utilized SQL to extract, clean, and transform large datasets, improving data accuracy and facilitating seamless integration across business functions.
- Workflow Optimization: Developed analytical models to identify operational bottlenecks, leading to streamlined processes and improved efficiency in sales and service operations.
- Stakeholder Collaboration: Partnered with cross-functional teams to align MIS strategies with business objectives, ensuring seamless data flow and reporting accuracy.
Operations Specialist
Al Deyaa Group, e& UAE Premium Channel Partner
Dubai
04.2018 - 01.2021
Account Manager
Al Deyaa Group, e& UAE Premium Channel Partner
Dubai
02.2017 - 04.2018
Customer Care Team Leader
Vodafone EG
Cairo, EG
01.2016 - 02.2017
Floor Manager
Vodafone EG
05.2015 - 12.2015
Customer Care Representative
Vodafone EG
Cairo, EG
04.2014 - 04.2015
Education
Arabic Studies - undefined
03-2026
Skills
- Power BI proficiency
- SQL data analysis
- Data-driven insights
- Experienced with Databricks platform
- Experienced with Microsoft Fabric
- Experienced in Python for data analysis
- Advanced Excel skills
- Proficient in business intelligence tool
- Data transformation
- ETL
- Business analysis
- Data governance
SQL
Data Analysis
Databricks
Microsoft Fabric
Python
Microsoft Excel
Business Intelligence Tools
ETL Process
Oracle
Business Process Optimization
MS Visio
Data Storytelling
Data Modeling
MS Power Point
Data Visualization
Leadership
MS Power Apps
KPI Definition & Implementation
Certification
- IBM AI0101EN: AI for Everyone - Master the Basics, edX, 10/01/25, Present
- Data Analysis with Excel Pivot Tables, 365datascience.com, 03/01/23, Present
- Stanford uni - Advanced Learning Algorithms, Coursera, 12/01/22, Present
- Stanford uni - Supervised Machine Learning: Regression and Classification, Coursera, 12/01/22, Present
- SQL, 365datascience.com, 11/01/22, Present
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Business Intelligence & Power BI Developer - Etisalat by e&
03.2023 - Current
MIS analyst & Power BI developer - Al Deyaa Group, e& UAE Premium Channel Partner
01.2021 - 06.2023
Operations Specialist - Al Deyaa Group, e& UAE Premium Channel Partner
04.2018 - 01.2021
Account Manager - Al Deyaa Group, e& UAE Premium Channel Partner
02.2017 - 04.2018
Customer Care Team Leader - Vodafone EG
01.2016 - 02.2017
Floor Manager - Vodafone EG
05.2015 - 12.2015
Customer Care Representative - Vodafone EG
04.2014 - 04.2015
Al Azhar university - Arabic Studies,