Hazem Bakry
Sharjah
Summary
Energized by a diverse career, notably at Riada Language School, My track record includes streamlining processes, improving student support, and significantly boosting team productivity. Adept at enhancing customer relationships and streamlining processes. My knack for decision-making and complaint handling boosted team productivity and showcasing a blend of hard and soft skills vital for dynamic work environments.
Overview
12
12
years of professional experience
Work History
School Supervisor
Riada Language School
08.2019 - Current
- Streamlined communication between teachers, parents, and administration through regular meetings and updates.
- Increased student satisfaction by addressing concerns and resolving conflicts in a timely manner.
- Managed school events, coordinating logistics to ensure smooth execution of activities and functions.
- Oversaw facility maintenance projects, ensuring a clean, safe environment conducive to learning was maintained at all times.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Supported behavior control strategies with implementation of district-approved techniques.
- Conferred with parents about student behaviors and answered questions.
Examination Supervisor
Riada Language Scool
11.2021 - Current
- Ensured compliance with institutional policies and accreditation standards related to assessment practices.
- Maintained a secure testing environment with proper access control measures and surveillance systems.
- Streamlined exam administration procedures to ensure timely completion and accurate results reporting.
- Coordinated with school teachers to ensure accurate grading criteria were applied consistently across all examinations.
- Maintained detailed records of exam-related data, enabling timely analysis and reporting on student performance trends.
- Managed examination logistics, including room assignments, proctoring schedules, and equipment setup.
- Trained new examination supervisors in best practices for test administration, ensuring consistent quality across the department.
Customer Service Representative
New Horizons Computer Learning Center
09.2018 - 07.2019
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Front Desk Receptionist
Andalusia Hospital
07.2016 - 06.2017
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected cash payments, processed transactions and updated relevant records.
Retail Sales Associate
Naga Homme
07.2015 - 06.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Data Entry Clerk
S&S for Computer Services
08.2012 - 05.2015
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Bachelor of Arts - Foreign Languages And Literatures
Alexandria University
07.2017
Skills
- Student Support
- Decision-making capabilities
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Analytical Thinking
- Complaint Handling
- Product Knowledge
- Customer Relationship Management (CRM)
- Microsoft Office
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Websites
Timeline
Examination Supervisor
Riada Language Scool
11.2021 - Current
School Supervisor
Riada Language School
08.2019 - Current
Customer Service Representative
New Horizons Computer Learning Center
09.2018 - 07.2019
Front Desk Receptionist
Andalusia Hospital
07.2016 - 06.2017
Retail Sales Associate
Naga Homme
07.2015 - 06.2016
Data Entry Clerk
S&S for Computer Services
08.2012 - 05.2015
Bachelor of Arts - Foreign Languages And Literatures
Alexandria University
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