Summary
Overview
Work History
Education
Skills
Languages
Certification
Generic
Hazem Saleh

Hazem Saleh

Abu Dhabi,AZ

Summary

Seeking a challenging position in the areas of Sales Customer service, to be a member of a dynamic organization, working with enthusiastic, committed colleagues towards the organization’s mission and to combine accounting and management with technical abilities to meet personal and professional goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Supervisor

LC WAIKIKI
09.2020 - 10.2023
  • Communicate with and motivate employees and customers, resolving issues and initiating corrective action
  • Ensure a safe and clean work environment
  • Maintain a clean and safe store environment
  • Keep open lines of communication with upper management
  • Attend mandatory corporate meetings and training sessions
  • Stake out accounts, visit customers, monitor competition, and maintain detailed records of all activities
  • Develop and maintain inventory control records
  • Maintain personnel records and development plans
  • Attend mandatory job-related meetings
  • Report all safety, production, and inventory issues to management and find ways to prevent a reoccurrence
  • Maintain and update product knowledge through sales, marketing, and merchandising training programs
  • Stake out accounts, visit customers, and monitor competition
  • Process

Sales & Customer Service Responsivities

CREDIT AGRICOL
07.2017 - 05.2020
  • Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
  • Check on the status of customer accounts and track checks and payments
  • Review and explain account charges
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards
  • Assist with address changes.

Document Controller

Binladin contracting group
02.2014 - 05.2017
  • Copy, scan and store documents
  • Check for accuracy and edit files, like contracts
  • Review and update technical documents (e.g
  • Manuals and workflows)
  • Distribute project-related copies to internal teams
  • File documents in physical and digital records
  • Create templates for future use
  • Retrieve files as requested by employees and clients
  • Manage the flow of documentation within the organization
  • Maintain confidentiality around sensitive information and terms of agreement
  • Prepare ad-hoc reports on projects as needed.

sales representative

SAS EGYPT - Terranova
02.2012 - 01.2014
  • Greet and direct customers
  • Provide accurate information (e.g
  • Product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services.

Call Center Sales Representative

SAS EGYPT
12.2008 - 01.2012
  • Serves customers by helping them select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Responds to customers’ questions
  • Directs customers by escorting them to racks and counters
  • Provides outstanding customer service
  • Documents sales by creating or updating customer profile records
  • Alerts management of potential security issues
  • Assists with inventory, including receiving and stocking merchandise
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Education

BACHOLER OF COMMERCE - Computer And Information Systems (English)

High Institute For Computer
Alexandria, Egypt
2012

Skills

  • can work under pressure
  • excellent in solving customer complains and problem
  • Inventory Management
  • Sales and Pricing Strategies
  • Team player
  • organize
  • multi tasks

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Certification

Marital status : Married

Gander: Male

Age: 34

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Hazem Saleh