HAZEM QAFFAF
Dubai
Summary
With 27 years of experience—16 in Saudi Arabia and 11 in the UAE—I specialize in logistics, supply chain management, and leadership training. I’ve led teams of over 4,000 employees, optimized operations for global companies, and created tailored training programs that drive performance and deliver measurable results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Corporate Trainer – Logistics & Leadership
Self Employed
06.2024 - Current
- Designed and delivered tailored training programs focused on logistics optimization, supply chain management, and leadership development, addressing diverse industry needs.
- Collaborated with companies to assess their operational challenges and created actionable learning solutions that improved team performance and strategic alignment.
- Conducted workshops and seminars on team leadership, decision-making, and crisis management, equipping managers with tools for effective organizational growth.
- Leveraged over 27 years of professional experience to provide real-world case studies, sharing best practices that inspire and motivate participants.
- Integrated modern learning methodologies and digital tools to enhance engagement and ensure training outcomes meet business objectives.
General Manager Supply Chain
Reda Com
05.2022 - 05.2024
- Led and optimized the supply chain for a network of over 2,400 retail outlets, achieving a 40% increase in fulfillment speed and a 30% reduction in operational costs.
- Directed 3PL operations, ensuring seamless coordination between suppliers, warehouses, and distribution channels to meet customer demands efficiently.
- Spearheaded the implementation of ERP and WMS systems, improving inventory control, reducing lead times by 25%, and boosting operational efficiency by 30%.
- Negotiated contracts with suppliers, securing 20% procurement cost savings while ensuring consistent product availability across the retail network.
- Designed and executed inventory management strategies, achieving 98% order accuracy and enhancing customer satisfaction.
- Established performance metrics and KPIs, resulting in a 15% improvement in supply chain efficiency and 20% reduction in operational disruptions. This initiative drove continuous improvement, ensuring alignment with broader business goals and supporting data-driven decision-making.
Vice President of Logistics
Arasco - Biggest Feed Producer ME
10.2018 - 04.2022
- Directed logistics operations for the movement of 6 million metric tons of animal feed annually, managing a fleet of over 600 trucks, ensuring timely delivery and regulatory compliance.
- Oversaw a fleet of 250 vans for the daily distribution of 250,000 fresh chickens across Saudi Arabia, achieving high efficiency and maintaining product freshness.
- Achieved a 20% reduction in transportation costs through strategic route planning and fleet optimization for both trucks and vans.
- Implemented automation systems in distribution centers, increasing operational efficiency by 30% and reducing labor costs by 25%.
- Strengthened supplier relationships and negotiated contracts, ensuring seamless operations while maintaining a 100% safety compliance record.
- Established and monitored KPIs and performance metrics, driving continuous improvement and aligning logistics operations with company objectives.
General Manager Supply Chain
Zadly International
07.2012 - 09.2018
- Directed the supply chain strategy for the GCC region, managing operations across multiple countries and achieving significant cost savings while enhancing customer satisfaction.
- Managed a fleet of over 400 vehicles, driving a 50% increase in revenue through optimized asset utilization and strategic distribution planning.
- Streamlined logistics networks, reducing inventory overheads by 20% and increasing international sales by 70%, enabling market expansion and operational excellence.
- Established robust supplier relationships, negotiating contracts that resulted in 20% procurement cost savings, while ensuring consistent service quality and availability.
- Oversaw end-to-end warehouse operations, implementing inventory control measures to achieve 95% accuracy and reduce waste.
- Developed and monitored KPIs, fostering a culture of continuous improvement and aligning supply chain operations with company objectives.
- Introduced process improvements and digital tools, enhancing supply chain visibility and ensuring timely delivery across all regions.
National Transportation Manager
Al Majdouie Logistics
06.2008 - 06.2012
- Led a team of 1,400+ logistics professionals, managing a fleet of over 1,000 vehicles, and delivering comprehensive logistics solutions, including transportation, warehousing, and freight forwarding.
- Transported over 1,000 containers daily for key clients such as SABIC, Petro Rabigh, and other major chemical companies, ensuring timely and efficient deliveries.
- Managed a budget of over $100M annually, driving financial performance through strategic renegotiation of contracts and cost-efficient methodologies.
- Oversaw the acquisition of a major Container Depot, improving utilization by 30%, and implemented KPIs that enhanced managerial efficiency by 10%.
- Strengthened client relationships, leading to a 20% increase in recurring business revenue and ensuring continued business growth.
Sales Training Manager - MENAT
Motorola - Mobile Handsets
01.2005 - 05.2008
- Developed and executed sales, customer service, and leadership training programs for over 4,000 distributors and teams across the MENA region, leading to a significant increase in overall performance and productivity.
- Conducted comprehensive needs assessments of management and staff training, resulting in a tailored, impactful approach to skill-building.
- Collaborated with HR and key stakeholders to implement career development and succession planning programs, building a skilled and engaged workforce and a talent pipeline for critical roles.
- Established KPIs to track leadership development outcomes and continuously monitored and reported on program effectiveness, resulting in ongoing improvements to the training programs.
- Leveraged data analytics to assess the impact of training programs on business outcomes, providing evidence-based recommendations for enhancing future programs.
Training Manager MENAT
Biznas, Education
10.2000 - 12.2004
- Hired, trained, mentored, and motivated a sales team of 600 staff, leading to a revenue increase from $1.7M to $6.5M within the first 12 months, and a subsequent $40M in the following year.
- Traveled to 24 countries, providing training to the entire sales team and ensuring consistent performance across multiple regions.
- Conducted ongoing product training, demonstrations, consumer awareness initiatives, and branding efforts, resulting in a 30% increase in sales and a significant rise in brand recognition across 24 countries.
- Delivered tailored coaching and feedback to 600 individual sales team members, resulting in a 20% improvement in team performance and a more engaged, high-performing sales force.
- Scheduled and taught weekly internal classes to groups of 25+ employees, improving overall staff knowledge and skill development.
Education
Bachelor of Science - Agriculture Science
University of Jordan
06-1995
Skills
- ADDIE Expertise
Mastery in the ADDIE (Analyze, Design, Develop, Implement, Evaluate) model to create structured and effective training programs - Results-Driven
Focused on achieving measurable outcomes, ensuring training aligns with organizational goals, and delivering impactful results - Exceptional Problem Solving
Strong ability to identify challenges within logistics and leadership contexts and implement practical solutions - Budgeting & Forecasting
Skilled in managing training budgets, forecasting resource needs, and optimizing expenditure for maximum ROI - Logistics Training & Leadership
In-depth knowledge of logistics operations and leadership practices, with hands-on experience training and developing teams
- Contract Negotiations
Expertise in negotiating training contracts, managing vendor relationships, and ensuring favorable terms for all parties - Business Growth & Retention
Proven track record of contributing to business growth by developing training programs that increase employee retention and productivity - Talent Development
Skilled in identifying talent gaps and creating development programs to build a skilled, high-performing workforce - Team Leadership
Ability to manage, coach, and motivate cross-functional teams to achieve business goals and develop leadership skills - Change Management
Expertise in guiding teams through changes in organizational structure or logistics strategies while maintaining morale and productivity
Certification
- Canadian Professional Sales Association Member (CPSA)
- Certified Sales Mastery
- Certified Bullet Proof Manager
- Certified Firewalk Instructor
- Certified Leadership Trainer
- Certified Public Speaker
- Certified Professional Sales Trainer
Certificates
· Canadian Professional Sales Association Member (CPSA).
· Certified Sales Mastery
· Certified Bullet Proof Manager
· Certified Firewalk Instructor
· Certified leadership Trainer
· Certified Public Speaker
· Certified Professional Sales Trainer
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Senior Corporate Trainer – Logistics & Leadership
Self Employed
06.2024 - Current
General Manager Supply Chain
Reda Com
05.2022 - 05.2024
Vice President of Logistics
Arasco - Biggest Feed Producer ME
10.2018 - 04.2022
General Manager Supply Chain
Zadly International
07.2012 - 09.2018
National Transportation Manager
Al Majdouie Logistics
06.2008 - 06.2012
Sales Training Manager - MENAT
Motorola - Mobile Handsets
01.2005 - 05.2008
Training Manager MENAT
Biznas, Education
10.2000 - 12.2004
Bachelor of Science - Agriculture Science
University of Jordan
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