Hazim Shokair
Abu Dhabi,United Arab Emirates
Summary
Accomplished business process expert, delivering multiple business processes reengineering and processes optimizations projects, adept in minimizing process waste and reduce delivery time and enhancing quality of governmental services. experienced in delivering effortless customer experience projects, powered by vast experience in process modeling and analysis.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Process specialist
Department of Municipalities & Transport
Abu Dhabi, UAE
03.2019 - Current
- Mapped current business and operational processes and offered recommendations for improvement.
- Identified workflow bottlenecks and implemented new and improved processes and policies.
- Processes Re-Engineering Projects.
- Customer Experience maturity assessment.
- EPC/ BPMN Modeling Notations.
- ARIS Expert.
Consulting Services Manager
TSME
Abu Dhabi, UAE
10.2015 - 03.2019
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Developed plans and strategies to promote continuous improvement.
Organization Development Supervisor
Arabtech Jardaneh
Amman, Jordan
10.2013 - 10.2015
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Senior Business Consultant
RiseTech Consulting
Amman, Jordan
04.2011 - 10.2013
Business Processes Documentation for Banking Systems.
Business Consultant
Reach Group
Amman, Jordan
09.2008 - 03.2011
- QHSE certificate qualifications,
- Excellence Awards.
Business Analyst
Pro Group Consulting-PKF
Amman, Jordan
09.2007 - 07.2008
- Conducting Feasibility Studies
Education
Bachelor of Engineering - Industrial Engineering
The Hashemite University
Jordan 10.2002 - 07.2007
Master of Business Administration - MBA
Marymount California University
USA 12.2015 - 12.2018
Skills
- Agile transformation projects
- Feasibility studies
- Business planning
- Process development
- Workflow analysis
- Business analysis
- Process mapping
- Strategic consultancy
- Business administration
Languages
English
Fluent
Arabic
Native
Accomplishments
Effortless customer experience projects
Customer Service Re‐Engineering 6x6 project
Internal Services Automation Project
Engineering Offices Classifications
Building Business Process Architecture
Ministry of Education Business processes design and re‐engineering project.
Department of Economy Business Processes documentation
Tourism and Culture Authority Business Processes documentation
DU (UAE), Department of Transport (UAE), Arab Bank ( Jordan) building training material and provide training on business process management using the ARIS Designing
platform and ARIS Architecture.
Dubai Taxi, Utilizing business processes simulation
Ministry of Finance, Sheikh Khalifa Government Excellence Program.
Timeline
Process specialist
Department of Municipalities & Transport
03.2019 - Current
Master of Business Administration - MBA
Marymount California University
12.2015 - 12.2018
Consulting Services Manager
TSME
10.2015 - 03.2019
Organization Development Supervisor
Arabtech Jardaneh
10.2013 - 10.2015
Senior Business Consultant
RiseTech Consulting
04.2011 - 10.2013
Business Consultant
Reach Group
09.2008 - 03.2011
Business Analyst
Pro Group Consulting-PKF
09.2007 - 07.2008
Bachelor of Engineering - Industrial Engineering
The Hashemite University
10.2002 - 07.2007
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