Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Hazza Al Neyadi

Abu Dhabi,United Arab Emirates

Summary

Experienced professional with over two decades of service across government and healthcare sectors, currently serving as Acting Chief Operating Officer. Strong background in customer relations management, strategic planning, team leadership, public service operations, and stakeholder engagement. Adept at improving organizational processes, enhancing service quality, and fostering effective internal and external communications.

Overview

22
22
years of professional experience

Work history

Acting Chief Operating Officer

SEHA
Abu Dhabi, UAE
01.2025 - Current
  • Provide strategic and operational leadership across all operational, clinical, and support services.
  • Develop and implement the facility’s annual operating plan aligned with corporate strategic goals.
  • Oversee governance and risk management processes, ensuring compliance with SEHA policies and UAE regulatory requirements.
  • Collaborate with the Finance Director to ensure value for money, manage budgets, and implement audit recommendations.
  • Lead external stakeholder engagement, including insurers, contractors, and public health authorities.
  • Direct special projects to enhance service delivery, clinical performance, and operational efficiency.
  • Ensure high customer service standards, safety compliance, and emergency preparedness.
  • Liaised regularly with CEO to align strategies and objectives.
  • Implemented robust risk management measures for organisational protection.
  • Negotiated contracts with external partners for mutual benefits.
  • Established key performance indicators to measure operational success.
  • Oversaw financial management operations, ensuring fiscal stability.
  • Managed vendor relationships, securing timely delivery of products.
  • Ensured compliance with regulatory standards by establishing str
  • Designed business strategies to acquire short and long-term goals for company.
  • Oversaw daily company operations to reach financial targets.
  • Developed crisis management strategies to address unforeseen challenges.
  • Monitored budget to meet sales and revenue targets.
  • Facilitated cross-functional collaboration to achieve organizational objectives.
  • Developed professional relationships with business partners, shareholders and authorities to establish trust and reliability.
  • Produced business plans to maximise growth and minimise cost for company.
  • Established budgets based on historical, current and forecasted business data.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Maintained organizational compliance with applicable legislation and regulations.

Customer Relations Director

SEHA
Abu Dhabi, UAE
01.2015 - Current
  • Planned, organized, and supervised all activities related to customer relations management.
  • Managed interactions with patients, staff, and executive board, ensuring high-quality administrative and operational outcomes.
  • Developed strategies and policies that enhanced internal and external public relations.
  • Provided statistical analysis and reporting to support strategic decision-making.
  • Offered consultations on special projects to support organizational growth.
  • Ensured continuous improvement and excellence in patient services and experiences.

Director, Al Dhaher Cente

Family Development Found
, Uae
01.2014 - 01.2015
  • Oversaw center operations and staff, delivering programs aimed at community well-being and family support.
  • Managed stakeholder relations and local community outreach.
  • Contributed to service development strategies and performance improvement initiatives
  • Directed team to deliver high-quality customer service.

Lieutenant Social Support Specialist

Abu Dhabi Police General Headquarters
, UAE
01.2012 - 01.2014
  • Supported social cases requiring police intervention.
  • Acted as liaison between police services and social welfare institutions.
  • Facilitated community engagement and provided psychological/social support services.
  • Conducted regular drills; heightened preparedness in teams.
  • Conducted risk assessments, securing safer environments.
  • Directed security measures for safeguarding sensitive information and materials.
  • Coordinated communications between senior-ranking officials and sergeants, passing directives from upper-level officers to field operatives to ensure continuity of operations.


Systems Administrator

Ministry of Interior
Abu Dhabi, UAE
10.2003 - 01.2011
  • Managed IT systems and supported development of digital infrastructure.
  • Contributed to national-level information systems strategy.
  • Evaluated and recommended hardware upgrades based on user needs and budget constraints.
  • Streamlined operations with efficient database maintenance tasks.
  • Updated operating systems regularly, ensuring latest features are utilised efficiently.

Education

Master of Business Administration -

Modern Science University
UAE
/2013 - /2014

bachelor in Sociology -

United Arab Emirates University
UAE
/2009 - /2014

Diploma in Applied Business Administration -

Higher Colleges of Technology
UAE
/2003 - /2006

High School Diploma - Business Administration

Al Ain Technical High School
UAE
/2001 - /2003

Skills

  • Strategic planning
  • Budget management
  • Stakeholder engagement
  • Change management
  • Contract negotiation
  • Crisis management
  • Customer focus
  • Strategic Planning and Organizational Development
  • Stakeholder and Public Relations Management
  • Risk Management and Compliance

Languages

Arabic
Native
English
Fluent

Accomplishments

Certifications & Courses
  • Leadership Development Day – Sheikh Khalifa Medical City – 2016
  • 15th Arab Conference: Modern Hospital Management Methods – 2016
  • Quality and Safety Improvement System – SKMC/SEHA – 2016
  • Integrated Leadership & Strategic Thinking Program – 2015
  • Innovation & Creativity in Government Institutions – 2015
  • Program-Based Budgeting & Execution – 2015
  • Family & Marital Problem Solving Training – 2013
  • Certificate of Appreciation – School Lectures – 2012
  • English Language Studies – Swinburne University, Australia – 2007
  • IELTS Certification – 2006
  • A+ Computer Certificate – 2005
  • Certificate of Appreciation – Middle East Safety & Security Conference – 2005
  • ISO 9000:2000 Quality Management Systems – 2004

References

References available upon request.

Timeline

Acting Chief Operating Officer

SEHA
01.2025 - Current

Customer Relations Director

SEHA
01.2015 - Current

Director, Al Dhaher Cente

Family Development Found
01.2014 - 01.2015

Lieutenant Social Support Specialist

Abu Dhabi Police General Headquarters
01.2012 - 01.2014

Systems Administrator

Ministry of Interior
10.2003 - 01.2011

Master of Business Administration -

Modern Science University
/2013 - /2014

bachelor in Sociology -

United Arab Emirates University
/2009 - /2014

Diploma in Applied Business Administration -

Higher Colleges of Technology
/2003 - /2006

High School Diploma - Business Administration

Al Ain Technical High School
/2001 - /2003

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Hazza Al Neyadi