Heba Abdulrahim Rankousi
Abu Dhabi
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
7
7
years of professional experience
Work History
Star assistante
The Elite Cars Showroom
12.2023 - Current
- Greets showroom customers and explain to them basic information about car, direct them to salesperson
- Obtains basic demographic information about each customer, using Meet &greet app, keylloop , zoho
- Enters data into prospect tracking system and runs prospect reports for managers daily
- Dealing with issues and solving program.
Receptionist
Tawjeeh Integrated Services Center
07.2020 - 12.2023
- VIP premium Services-Golden Visa department: handling and assisting VIP and high profiled clients with the Golden Visa application submission, approval and issuance
- Daily follow-up and assistance through phone calls and emails, Offering best customer service and smooth handling.
Tasheel Representative
Emirates Steel Company
01.2018 - 02.2020
- Provide all immigration services (visas, residence, establishment applications, Tasheel System)
- Process the Emirates ID application
- Email and Submitted Visa (visit and Labor visa)
- Follow up with the transactions.
Receptionist
Etihad Typing Service Centre (Tasheel)
02.2017 - 02.2020
- Guide customers in decision making, when necessary, in accordance with UAE labor and immigration law
- Follow-up with clients and update them regarding the status of applications
- Respond to clients’ enquiries and handle their complaints and comments
- Responding promptly to customer enquiries in person or via telephone or e-mail
- Review and make sure required papers are complete
- Issuing invoices for all kind of transactions
- Check all the documents required for the applications
- Provide all the information regarding sponsoring a housemaid.
Education
Level 1 & 2, English courses at British -
Banking Commercial -
Damascus
01.2011
High School Degree -
Damascus
06.2009
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Data Entry
- Verbal and written communication
- Workload Management
- File and Record Keeping
- Support Services
- Administrative duties
- Administrative tasks
- Event Planning
- Microsoft Office Suite
- Meeting Scheduling
- File Management
Languages
Arabic
English
Residence
UAE | Abu Dhabi
Personal Information
- Nationality: Syrian
- Marital Status: Single
- Visa Status: Labour visa
Timeline
Star assistante
The Elite Cars Showroom
12.2023 - Current
Receptionist
Tawjeeh Integrated Services Center
07.2020 - 12.2023
Tasheel Representative
Emirates Steel Company
01.2018 - 02.2020
Receptionist
Etihad Typing Service Centre (Tasheel)
02.2017 - 02.2020
Level 1 & 2, English courses at British -
Banking Commercial -
Damascus
High School Degree -
Damascus
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