Heba Ahmed
Cairo,Egypt
Overview
27
27
years of professional experience
Work history
Online job
2020.01 - 2026.01
2020.01 - 2021.01
- I work for freelancer in real estate (online work, calling the customer explain to them the project and how much Is cost, try to check t customer need and make the deal
Senior Service Advisor
Nissan (AWR AL Rostamani)
2012.01 - 2016.01
- Handle customers’ queries and attend to their requirements. Attend to Customers’ various complaints and ensure their satisfaction.
- I got this certificate as (NISSAN Service Advisor Education Program)
Service Advisor
Honda
2011.01 - 2011.01
- Handle customers’ queries. Achieved target for selling the contract, accessory as well flashing and others. Maintaining MY KPI every month for the Achievement
Customer Service Executive
Mizin L.L.C DUBAI, UAE
2009.01 - 2010.01
- Follow up and send reminders to the customers regarding their due payments. Coordinate new projects launch events, update the customers on new projects and explain the advantages of each project and the relevant payment terms.
- I got this certificate as (Most Marked Improvement) (Building Pillars of Service Excellence)
Senior Customer Service Representative
Swaidan Trd.Co.Dubai
2006.01 - 2008.01
- Handle customers’ technical issues, Attend to customers’ various complaints and ensure their satisfaction, managed to Significantly reduce the number of complaints, Achieved target 100%.
- (Dealer for Peugeot)
Customer Service Executive
Al Ghandi Automotive Group
2003.01 - 2005.01
- Create customers’ database and update it on regular basis. Follow up on customers’ needs, Handle various job orders related to customers’ requirements. I handle project for 7 month of Iraq vehicle (police vehicle), sending the quotation and if they accept the quotation we start the job.
- Dealer for GM
Marketing Executive
Green Wing Facilities Supply
2001.01 - 2002.01
- In door telemarketer. Arrange for the effective distribution of marketing materials. Maintain and update customers’ mailing databases. Carry out market research and customer surveys to assess demand, brand positioning and Awareness.
- (Cosmetics)
Data Entry Operator
Al Mulla Marin (Marin)
1999.01 - 2000.01
- Perform data entry function. Compare data with source documents, or re-enter data In verification format to detect errors. Compile, sort and verify the accuracy of data before it is entered. Locate and correct data Entry errors, or report them to supervisors. Maintain logs of activities and completed work. Store completed documents in appropriate locations
Education
B.A. - Sociology
Ain-Shams University
Cairo, EgyptTimeline
Online job
2020.01 - 2026.01
2020.01 - 2021.01
Senior Service Advisor
Nissan (AWR AL Rostamani)
2012.01 - 2016.01
Service Advisor
Honda
2011.01 - 2011.01
Customer Service Executive
Mizin L.L.C DUBAI, UAE
2009.01 - 2010.01
Senior Customer Service Representative
Swaidan Trd.Co.Dubai
2006.01 - 2008.01
Customer Service Executive
Al Ghandi Automotive Group
2003.01 - 2005.01
Marketing Executive
Green Wing Facilities Supply
2001.01 - 2002.01
Data Entry Operator
Al Mulla Marin (Marin)
1999.01 - 2000.01
B.A. - Sociology
Ain-Shams University