Heba Al-Refaie

I help people to shine!

Dynamic leader with 15+ years in Retail and customer-centric roles. Expert in driving sales, fostering personal development, and ensuring customer satisfaction. Committed to excellence in Retail and customer engagement.

Testimonial: “Heba is an outstanding, enthusiastic team motivator with a proven track record in driving employee engagement initiatives. She has achieved remarkable success in training and operations, demonstrating a high ROI on both employee and customer journeys. Her extensive focus on customer centricity, creating a unique customer experience, increasing NPS, driving sales, reducing costs, and developing the workplace environment has left a lasting impact.”- Marc Anthony France, CEO ANOTAH (Previous Direct Manager)

Further testimonials and references available upon request.

Values:

Passion, Boldness, Quality, Integrity, entrepreneurship, Leading with empathy, resilience.

• HRM
• HRCI
• TTT
• International group trainer
• Global L&D management
• Global HR and people management BP
• ATS
• E-Learning design
• OD
• Psychometric assessments

• Passion
• Boldness
• Quality
• Integrity
• Entrepreneurship
• Leading with empathy
• Resilience
• Reliability
• Tolerance

• Cultivating distinctive experiences for each individual encounter.

•Engaging in CSR initiatives, specifically focused on rescuing and protecting stray animals.

• Assisting others in transforming their mindsets and attaining their goals.