Microsoft office
Heba Alloush
Customer Support & Quality Assurance Officer
Sharjah
Summary
Adept Customer Service Manager with a proven track record at Quick Serve, enhancing operations and customer satisfaction through exceptional problem-solving and adaptability. Skilled in data management and fostering positive environments, I excel in multitasking and creative solutions, significantly improving service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Quick Serve
09.2020 - Current
- Customer Support and Operations Engineer (Qatar & UAE)
- Customer Support service
- Developing strong relationships with customers , provide helpful information , answering questions and responding to complaints
- Operations management with service providers
- Service Management on the "Ticketing System"
- Quality Control and improvement - Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Data Entry Officer
STC . Saudi Telecom
03.2019 - 05.2019
- Organized, sorted, and checked input data against original documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Education
BBA - Business Administration
Syrian Virtual University
Damascus . Syria 04.2001 -
Skills
ADAPTABILITY Quickly acclimate to different environments and open to new technologies
Software
Languages
Arabic
English
Timeline
Customer Service Manager
Quick Serve
09.2020 - Current
Data Entry Officer
STC . Saudi Telecom
03.2019 - 05.2019
BBA - Business Administration
Syrian Virtual University
04.2001 -
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