Microsoft office
Heba Alloush
Customer Support & Quality Assurance Officer
Sharjah
Summary
Adept Customer Service Manager with a proven track record at Quick Serve, enhancing operations and customer satisfaction through exceptional problem-solving and adaptability. Skilled in data management and fostering positive environments, I excel in multitasking and creative solutions, significantly improving service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Quick Serve
09.2020 - Current
- Customer Support and Operations Engineer (Qatar & UAE)
- Customer Support service
- Developing strong relationships with customers , provide helpful information , answering questions and responding to complaints
- Operations management with service providers
- Service Management on the "Ticketing System"
- Quality Control and improvement - Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created and reviewed invoices to confirm accuracy.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Data Entry Officer
STC . Saudi Telecom
03.2019 - 05.2019
- Organized, sorted, and checked input data against original documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
Education
BBA - Business Administration
Syrian Virtual University
Damascus . Syria 04.2001 -
Skills
ADAPTABILITY Quickly acclimate to different environments and open to new technologies
CREATIVITY Always looking for new inspirations and thinking outside the box
MULTITASKING, Handling different tasks from different departments at same time
POSIVITYHealthy environment helps with productivity this is what I believe in
PROBLEM SOLVING ,Depending on personal knowledge before reaching out for help to fix things
Software
Languages
Arabic
English
Timeline
Customer Service Manager
Quick Serve
09.2020 - Current
Data Entry Officer
STC . Saudi Telecom
03.2019 - 05.2019
BBA - Business Administration
Syrian Virtual University
04.2001 -