Summary
Overview
Work History
Education
Skills
Certification
Interests
Certificate of Appreciation
Work Availability
Quote
Timeline
Hi, I’m

Heba Dib

Senior Customer Service Representative
Heba Dib

Summary

Enthusiastic Senior Customer Service Representative with more than 14 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

15
years of professional experience
1
Certification
2
Languages

Work History

Dubai South
Dubai

Senior Customer Service Representative
09.2014 - 09.2023

Job overview

  • Handled customer inquiries, complains, billing questions and payment extension/service request.
  • Answered multi-line phones and utilized active listening skills to assess client's issues and challenges.
  • Assisting colleagues with administrative tasks related to (Airport pass, Business card, Postage and Courier) and any other task that assigned by management.
  • Worked directly with clients to resolve identified problems at lowest level, while maintaining positive.
  • Excelled at 'out-of-the-box thinking' to resolve customer issues.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Union Insurance Co. Ltd.
Sharjah

Motor Underwriting Officer
02.2009 - 09.2014

Job overview

  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Issuing Insurance Certificate Online in Arabic & English.
  • Documents Controlling and keeping records.
  • Answering queries through E-mails, calls or by walking customers.
  • Keeping records of Insurance policies manually and systematically.
  • Preparing quotations and share to the Clients.
  • Answer routine & often complex inquiries for Manager and Assistance Manager.
  • Perform other functions that may be assigned from time to time.
  • Processed Renewals, Endorsements,/Extensions of various policies.

Education

Baghdad Institute
Sharjah

from Business Administration (Marketing Management)

University Overview

Baghdad Institute
Sharjah

from Business Administration (Sales Management)

University Overview

Baghdad Institute
Sharjah

from Business Administration (Negotiation Skills)

University Overview

Baghdad Institute
Sharjah

from Business Administration (Public Relations)

University Overview

Baghdad Institute
Sharjah

from B.A (The Art of Dealing With Public's)

University Overview

Baghdad Institute
Sharjah

from English Language (Level 1 To 6)

University Overview

Typing (Arabic) Starting
Sharjah

from Typing (Arabic) Starting

University Overview

Baghdad Institute
Sharjah

from Business English (Business English)

University Overview

Baghdad Institute
Sharjah

from Computer MS Office

University Overview

Skills

Strong Customer Service Skills

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Certification

Effective Business - Writing Skills

Interests

Sports

Reading

Travelling

Volunteering

Certificate of Appreciation

Certificate of Appreciation

· Union Insurance Company - 2011

· Dubai South: Dubai Airshow 2015

· Dubai South: Cityscape Dubai and The Pulse Launch - 2016

Availability
See my work availability
Not Available
Available
monday
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wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Customer Service Representative
Dubai South
09.2014 - 09.2023

Effective Business - Writing Skills

10-2011
Motor Underwriting Officer
Union Insurance Co. Ltd.
02.2009 - 09.2014
Baghdad Institute
from Business Administration (Marketing Management)
Baghdad Institute
from Business Administration (Sales Management)
Baghdad Institute
from Business Administration (Negotiation Skills)
Baghdad Institute
from Business Administration (Public Relations)
Baghdad Institute
from B.A (The Art of Dealing With Public's)
Baghdad Institute
from English Language (Level 1 To 6)
Typing (Arabic) Starting
from Typing (Arabic) Starting
Baghdad Institute
from Business English (Business English)
Baghdad Institute
from Computer MS Office

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Heba DibSenior Customer Service Representative