HEBA EL-GAZZAR

- Overseeing student admissions, enrollments, and withdrawals in full compliance with KHDA regulations and the school’s ERP system.
- Maintaining accurate and up-to-date student records on both the ERP and KHDA portals.
- Conducting school tours, welcoming prospective parents, explaining the admission process, and providing detailed information on school fees.
- Following up with families via phone, email, and online platforms, including social media and digital registration inquiries.
- Collaborating with LSAs and school leadership, supporting teachers with student insights, and participating in internal meetings.
- Assisting the Inclusion Department with student registration, assessments, and registering shadow teachers on the KHDA portal.
- Preparing CAT4 assessments for prospective students as part of the admissions process.
- Supporting KHDA inspections by compiling required documentation and ensuring compliance standards are consistently met.

• Prevented unauthorized school access by screening visitors, ascertaining their reason for visiting and directing them to the proper person.
• Undertook general administrative duties, including photocopying and generating parent-teacher correspondence.
• Swiftly and accurately relayed time-critical messages to parents and teachers to facilitate effective communication flows.
• Enabled smooth running of day-to-day operations by providing effective and efficient administration support.
• Operated multi-line phone systems, handling a high volume of calls daily.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Solved administrative and customer service issues with knowledgeable assistance and friendly support.
• Kept the reception area clean and neat to give visitors a positive impression of the company.
• Reduced waiting times through effective time and resource management.
• Offered knowledgeable, friendly support to in-office guests.
• Issued visitor and contractor passes and recorded visits on the security system.
• Conformed letters, emails, and forms to office standards and corrected colleagues' work.
• I consistently arrived at work on time and was ready to start immediately.
• Managed a high volume of incoming calls from a multi-line telephone system and documented messages.

• Telemarketing for Property Management Department
• Arrange Residential/Commercial Property Listings regularly through personal networking, farming, etc.
• Actively be involved in the sale/rental of residential/commercial properties on behalf of owners.
• Follow the proper documentation process for every transaction and make sure the compliance is always met.
• Give options to buyers/tenants for their property search and try to cross-sale and up-sale to make sure clients are never left without any option.
• Take prospective buyers to inspect properties and advise them on the merits of properties and terms of sale.
• Basic knowledge of CRM
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
• Managed client relationships from the early stages of the sales process through to post-sales.

• Responsible for billing, whether it is under insurance or cash
• Very good knowledge regarding the insurance card policy and coverage for hospital services
• Arranged and maintained data for medical databases and registries
• Prepared financial statements and billing procedures
• Completed insurance and other claim forms
• Responsible for calling the insurance company for emergency approval
• Dealing with and solving problems and phone calls with patients.
• Completed opening and closing procedures, from product replenishment to budget control.

• Support execution of Customer Experience improvement plans & customer journey deployments
• Work with functions around the company to establish a common language around customer lifecycle and design methodologies.
• Gather customer voices and act to redefine the customer journey for superior services.
• Understand and identify actionable insights based on analysis of data gathered.
• Design and develop a compelling customer service design by relaying a branded customer experience blueprint and respective minimum standards & key moments of truth.

• Greet customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sales promotions and policies regarding payment.
• Maintain records related to sales
• Answer questions regarding the store and its merchandise
• Describe merchandise and explain the use, operation, and care of merchandise to customers.
• Processed invoices and payment runs with complete accuracy.
• Gathered data to create Excel spreadsheets for budget and inventory management.

• Developing and implementing work schemes
• Faster understanding of social and communication skills for children
• Motivating and stimulating the children's learning abilities, often using play activities, opting for children's curiosity and knowledge
• Managed challenging behavior with a firm and fair style.
• Delivered key academic concepts using engaging teaching methods, improving student understanding.
• Offered pastoral support to students with Special Educational Needs and Disabilities.
• Created a vibrant learning atmosphere through interactive exercises and discussions.