Heba Elbakh
UAE, AbuDhabi,UAE
Summary
Experienced professional focusing on case management within social services. Skilled in developing individualised care plans and coordinating multidisciplinary teams to achieve optimal client outcomes. Known for strong communication and problem-solving abilities, ensuring comprehensive support for diverse client needs.
Experienced counselling professional with history diversifying services to meet individual client needs. Works with care and compassion to deliver targeted care programmes for improved social and behavioural outcomes. Meticulous in assessments and monitoring to provide excellent care continuity.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
Work History
Outpatients Case Manager
M42
Abu Dhabi
07.2021 - Current
- Developed personalized care plans by assessing clients' needs and resources by calling 50 patients per day.
- Facilitated group sessions for improved client coping strategies.
- Improved case documentation by implementing new filing system 95 %.
- Handled high-stress situations with calm, ensuring client safety.
- Ensured continuity of care by developing effective discharge plans.
- Coordinated with multidisciplinary teams, providing comprehensive client support for at least 30 patients per day.
- Updated patient files regularly maintaining accurate records at all times.
- Collaborated closely with social workers; provided holistic care for clients.
- Delivered fair customer treatment by operating within regulatory requirements.
- Created and maintained complex documents and spreadsheets using Excel.
- Documented case files to maintain clinical records.
- Worked with external agencies to address clients' housing and financial challenges.
- Escalated suspicions around Anti-Money Laundering regulation breaches for senior appraisal.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Liaised effectively with other professionals such as doctors, nurses and therapists in order to provide coordinated service delivery.
Neurosurgery Clinic Coordinator
Wooridul Spine Center
Abu Dhabi
03.2016 - 06.2021
- Improved patient experience by efficiently scheduling appointments and managing patient flow by 99%.
- Coordinated clinic operations for smoother day-to-day functioning minimum 30 patient daily.
- Ensured effective communication with patients, staff and medical professionals.
- Addressed patient queries and concerns, resulting in higher satisfaction rates.
- Handled confidential patient records following strict data protection guidelines.
- Collaborated with healthcare providers to ensure delivery of quality care services.
- Organized staff rosters to guarantee seamless coverage during working hours.
- Promoted positive work culture amongst team members with regular meetings and feedback sessions.
- Managed daily service operations through strategic care planning by daily huddles.
- Led high-performing clinical and community support service teams.
- Coordinated clinic operations for smoother day-to-day functioning.
- Established strong rapport with patients whilst handling their registration process swiftly and accurately.
Education
Master of Healthcare management - Health
Khalifa University
AbuDhabi 01.2025
Inspiring and motivating indivduals - Customer Services
University of Michigan
Online09.2024
Some College (No Degree) - Leadership
Coursera Supervisor Skills
Online08.2023
Bachelor of Veterinary Medicine and Science - Medicine
Menufia University
Egypt06.2004
Skills
- Communication skills
- Case Management
- Complex case handling
- Patient records management
- Metal health expertise
- Case progress reviewing
- Service plan drafting
- Interdisciplinary collaboration
- Patient advocacy
- Case closure management
- Long-term care planning
- Crisis Intervention
- Interpersonal skills
- Self-awareness
- Empathetic listening
- Professional boundaries
- Data protection compliance
- Cultural competency
- Confidentiality
- Customer Service
Languages
Arabic
Native
English
Proficient
C2
Additional Information
References
Dr Chanshik Shim
Thikra Abdulla
Eman Ali
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Outpatients Case Manager
M42
07.2021 - Current
Neurosurgery Clinic Coordinator
Wooridul Spine Center
03.2016 - 06.2021
Master of Healthcare management - Health
Khalifa University
Inspiring and motivating indivduals - Customer Services
University of Michigan
Some College (No Degree) - Leadership
Coursera Supervisor Skills
Bachelor of Veterinary Medicine and Science - Medicine
Menufia University
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