Heba mohamed gamal
munai,United Arab Emirates
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences, motivated to improve service satisfaction and contribute to overall company success.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
al munai health center
Ras alkhimah, United Arab Emirates
2024.02 - 2024.10
- Build strong customer relationships and trust through open and interactive communication.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Provided positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handle customer complaints, provide appropriate solutions within time limits.
- Handling customer inquiries professionally.
- Assisting patients with appointment scheduling.
- Serviced over 30 customer and managed over 10 customer call per day
Front office secretary
wadi hellow health center
Sharjah, United Arab Emirates
2018.07 - 2024.02
- Delivered high-quality service with attention to detail and professionalism.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Assisted in managing company database systems for efficient record-keeping.
- Assisted colleagues during busy periods to ensure seamless workflow in office environment.
- Greeted guests upon arrival, providing warm welcome and directing them appropriately.
- Handled urgent situations calmly, resolving issues efficiently.
- Updated files and records with precise system navigation.
- Built positive relationships with customers and clients.
- serviced over 10 customer per day.
passenger services supervisor
The Emirates General Transport and Services Association
2010.12 - 2012.12
- Ensuring the safe transfer of children in school buses
- Maintained safety procedures and regulations in school buses
- Communicated with the children in an effective way
- Helping children in boarding and alighting the school buses
- Control the children's behavior in school buses
- Evacuate children from buses in emergency times.
secretary and data entry
The Egyptian Sugar and Integrated Industries Company
Egypt
2007.11 - 2010.10
- Responsible for organizing meetings
- Organizing and storing paperwork, documents, and computer-based information
- Responsible for issuing notices of meetings
- Invoicing
- Using variety of software packages, such as Microsoft Word, Excel, PowerPoint, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets, and databases
- Prepare company's annual financial reports.
- performed over 50 tasks per day.
Education
bachelor of social work - Social Work
South Valley University
Aswan , Egypt 2003.09 - 2007.06
Skills
- Microsoft office suite familiarity
- Email correspondence expertise
- Strong written communication
- Documentation accuracy
- Proactive follow-up behaviour
- Customer relationship management
- Creative problem solving
- Time management skills
Languages
Arabic
Native
English
Intermediate
References
References available upon request.
Timeline
Customer service representative
al munai health center
2024.02 - 2024.10
Front office secretary
wadi hellow health center
2018.07 - 2024.02
passenger services supervisor
The Emirates General Transport and Services Association
2010.12 - 2012.12
secretary and data entry
The Egyptian Sugar and Integrated Industries Company
2007.11 - 2010.10
bachelor of social work - Social Work
South Valley University
2003.09 - 2007.06