Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Heba mohamed gamal

Heba mohamed gamal

munai,United Arab Emirates

Summary

Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences, motivated to improve service satisfaction and contribute to overall company success.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Customer service representative

al munai health center
Ras alkhimah, United Arab Emirates
02.2024 - 10.2024
  • Build strong customer relationships and trust through open and interactive communication.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Provided positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handle customer complaints, provide appropriate solutions within time limits.
  • Handling customer inquiries professionally.
  • Assisting patients with appointment scheduling.
  • Serviced over 30 customer and managed over 10 customer call per day

Front office secretary

wadi hellow health center
Sharjah, United Arab Emirates
07.2018 - 02.2024
  • Delivered high-quality service with attention to detail and professionalism.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Assisted in managing company database systems for efficient record-keeping.
  • Assisted colleagues during busy periods to ensure seamless workflow in office environment.
  • Greeted guests upon arrival, providing warm welcome and directing them appropriately.
  • Handled urgent situations calmly, resolving issues efficiently.
  • Updated files and records with precise system navigation.
  • Built positive relationships with customers and clients.
  • serviced over 10 customer per day.

passenger services supervisor

The Emirates General Transport and Services Association
12.2010 - 12.2012
  • Ensuring the safe transfer of children in school buses
  • Maintained safety procedures and regulations in school buses
  • Communicated with the children in an effective way
  • Helping children in boarding and alighting the school buses
  • Control the children's behavior in school buses
  • Evacuate children from buses in emergency times.

secretary and data entry

The Egyptian Sugar and Integrated Industries Company
Egypt
11.2007 - 10.2010
  • Responsible for organizing meetings
  • Organizing and storing paperwork, documents, and computer-based information
  • Responsible for issuing notices of meetings
  • Invoicing
  • Using variety of software packages, such as Microsoft Word, Excel, PowerPoint, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets, and databases
  • Prepare company's annual financial reports.
  • performed over 50 tasks per day.

Education

bachelor of social work - Social Work

South Valley University
Aswan , Egypt
09.2003 - 06.2007

Skills

  • Microsoft office suite familiarity
  • Email correspondence expertise
  • Strong written communication
  • Documentation accuracy
  • Proactive follow-up behaviour
  • Customer relationship management
  • Creative problem solving
  • Time management skills








Languages

Arabic
Native
English
Intermediate

References

References available upon request.

Timeline

Customer service representative

al munai health center
02.2024 - 10.2024

Front office secretary

wadi hellow health center
07.2018 - 02.2024

passenger services supervisor

The Emirates General Transport and Services Association
12.2010 - 12.2012

secretary and data entry

The Egyptian Sugar and Integrated Industries Company
11.2007 - 10.2010

bachelor of social work - Social Work

South Valley University
09.2003 - 06.2007

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Heba mohamed gamal