Jira
Heba Noaman
Scrum Master
Dubai
Summary
I have 11+ years of experience in IT sector working as Teaching Assistant, quality control engineer, Business Analyst, Scrum Master and Project Coordinator working with different industries like insurance, oil & gas, engineering, medical and telecom sector. Experience with Jira Knowledge in payment and e-commerce related support. Strong background in QA and testing processes, procedures and tools In-depth knowledge and experience with Agile/Lean software development methodologies Maintain a good external network in the field of test and evaluation Passion for resolving merchant problems. Detail oriented and process focused. Self-motivated with capability to work independently.
Overview
10
10
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Scrum Master
Etisalat UAE
Dubai
06.2022 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Led sprint reviews and planning meetings to promote full team engagement.
- Worked to provide continuous improvement for product development lifecycle.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
Testing Team Lead
Etisalat UAE
Dubai
04.2020 - 06.2022
- Plan and manage the user acceptance testing effort
- Create and maintain test schedules for all assigned projects and ensure delivery with prompt issue escalation
- Highlighting performance issues within the team to drive high performance
- Providing daily / weekly testing progress / status reports and reporting to Management
- Resource management (allocation, monitoring, motivating, etc)
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Supported test review, defect control and configuration management within delivery pipeline
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Collaborated with QA team to test software quality through manual and automated testing.
UAT Senior Tester Engineer
Etisalat UAE
Dubai
08.2019 - 03.2020
- Execute all test cases within agreed timescales
- Identifies, reports, and documents risks associated with testing and ensures proper mitigation
- Created plans and communicated deadlines to ensure projects were completed on time
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
Senior Quality/Business Analyst
AXA Egypt
Cairo
09.2017 - 04.2019
- Responsible for specifications, implementations, and analytics
- Prepared business models, flowcharts, and diagrams
- Address various stakeholder concerns and provide solution
- Writing several documents such as BRD
- Studying business functions; gathering information; evaluating output requirements and formats
- Testing indirect business modules
- Be capable of making decisions on Product Quality
- Supporting clients
- Participate in project management
- Planning projects timelines
- Write test plan and test cases using TFS
- Manage training plans & development requirements for all QC staff.
Senior Quality Control Engineer/Business Analyst
Qutip Egypt
Cairo
01.2017 - 09.2017
- Responsible for requirements gathering and brainstorming
- Writing BRDs for the new projects
- Following up with the other teams
- Working as a project coordinator
- Managing testing team
- Provide training and supporting the clients
- Planning projects timelines.
Quality Control Engineer/Business Analyst
Qutip Egypt
Cairo
04.2015 - 12.2016
- Testing software projects and following up with bugs' status
- Working as a project coordinator
- Providing training and support to the clients
- Gather requirements for new projects
- Writing system and business documents
Teaching Assistant
Arab
Cairo
09.2011 - 04.2015
- Academy for Science and Technology and Maritime, Transport -, Teaching several subject according to my major.
Education
Bachelor of Science - Information system, Computer Science
Arab Academy for Science and Technology and Maritime
Skills
Strong Analytical skillsundefined
Certification
ISTQB: Certified from [ITEDA, Egypt] - [2016]
Software
Microsoft Office
Team Foundation Server
Microsoft Project
Power BI
Timeline
Scrum Master
Etisalat UAE
06.2022 - Current
Testing Team Lead
Etisalat UAE
04.2020 - 06.2022
UAT Senior Tester Engineer
Etisalat UAE
08.2019 - 03.2020
Senior Quality/Business Analyst
AXA Egypt
09.2017 - 04.2019
Senior Quality Control Engineer/Business Analyst
Qutip Egypt
01.2017 - 09.2017
Quality Control Engineer/Business Analyst
Qutip Egypt
04.2015 - 12.2016
Teaching Assistant
Arab
09.2011 - 04.2015
Bachelor of Science - Information system, Computer Science
Arab Academy for Science and Technology and Maritime
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