Analytical and adaptable professional with extensive expertise in patient coordination, project management, training, HR, and administration. Demonstrated success working with esteemed government entities, NGOs, and private organizations.
Seeking a leadership position to drive productivity,enhance cross-functional collaboration, and ensure the highest quality of service delivery.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Patient Coordinator
Swift Day Surgery Centere
01.2023 - 11.2023
Patient Intake and Registration
Guide patients through healthcare system, helping them understand their treatment options and pathways.
Organize and coordinate health-related events, such as health fairs, patient education workshops, and support groups.
Promote events and manage registration and attendance.
Ensure that necessary supplies are ordered, stocked, and available for patient care.
Conduct patient satisfaction surveys and gather feedback on their experiences.
Conduct follow-up calls o check on patients' progress after procedures or treatments.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
Patient Coordinator
Emirates Speciality Hospital
12.2021 - 12.2022
Coordinate communication between patients, family medical staff, and administrative staff
Explained policies, procedures, and services to patients using medical and administrative knowledge
Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
Process billings to patients and third-party reimbursement claims such as insurance firms
Monitor unpaid claims and contact customers by sending them payment reminders as required.
Marketing and Social Media Coordinator
Family Business
12.2019 - 6 2021
Formulated, directed, and coordinate marketing activities to promote products and services
Assist in creating & editing written content (video, photos, subjects)
Manage and coordinate social media events
Collaborates with team to create social media calendar
Support and monitor community engagement through responding to messages inquiries and comment
Contacting potential customers
Follow up with customers regarding managing their accounts
Collect feedback and direct reflection on social media platform
Working with team on developing customer accounts with creative content ideas constantly.
Collaborated with cross-functional teams to promote brand consistency across all social media channels
Governance support officer
USAID - Community engagement projet
7 2015 - 01.2019
Support range of governance activities, including development and review of governance policies and process
Ensuring smooth conduct of business, including all logistical and other arrangements
Undertake research, coordinate with committee (parties), and liaise with government parties to ensure progress of event (meeting, training, official events)
Assist in developing one of the most important tools to support decentralization low
Act as a key first point of contact and trusted coordinator between government and project
Map out training plan for the government parties and design training programs
Select appropriate training methods and activities (simulation, mentoring, on-the-job training)
Oversee all project activities and execution of project deliverables
Lead project planning, action plan, and monitoring process
Provide input to the communication department for writing and publishing the press releases.
Office manager - governor office
Ministry of Interior
11.2013 - 05.2015
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Manage contract and negotiations with donors, service providers, and office lease
Liaison with donors, attend meetings and prepare meeting minutes.
Participated in ongoing training to enhance job skills and knowledge
Collaborated with department leaders to establish organizational goals, strategic plans, and objectives
Partner with HR to update and maintain office policies as necessary