Heba Teameh
Sharjah
Summary
Analytical and adaptable professional with extensive expertise in patient coordination, project management, training, HR, and administration. Demonstrated success working with esteemed government entities, NGOs, and private organizations.
Seeking a leadership position to drive productivity,enhance cross-functional collaboration, and ensure the highest quality of service delivery.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Patient Coordinator
Swift Day Surgery Centere
01.2023 - 11.2023
- Patient Intake and Registration
- Guide patients through healthcare system, helping them understand their treatment options and pathways.
- Organize and coordinate health-related events, such as health fairs, patient education workshops, and support groups.
- Promote events and manage registration and attendance.
- Ensure that necessary supplies are ordered, stocked, and available for patient care.
- Conduct patient satisfaction surveys and gather feedback on their experiences.
- Conduct follow-up calls o check on patients' progress after procedures or treatments.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow
Patient Coordinator
Emirates Speciality Hospital
12.2021 - 12.2022
- Coordinate communication between patients, family medical staff, and administrative staff
- Explained policies, procedures, and services to patients using medical and administrative knowledge
- Investigated and directed patient inquiries and complaints to appropriate medical staff members and followed up to ensure satisfactory resolution
- Process billings to patients and third-party reimbursement claims such as insurance firms
- Monitor unpaid claims and contact customers by sending them payment reminders as required.
Marketing and Social Media Coordinator
Family Business
12.2019 - 6 2021
- Formulated, directed, and coordinate marketing activities to promote products and services
- Assist in creating & editing written content (video, photos, subjects)
- Manage and coordinate social media events
- Collaborates with team to create social media calendar
- Support and monitor community engagement through responding to messages inquiries and comment
- Contacting potential customers
- Follow up with customers regarding managing their accounts
- Collect feedback and direct reflection on social media platform
- Working with team on developing customer accounts with creative content ideas constantly.
- Collaborated with cross-functional teams to promote brand consistency across all social media channels
Governance support officer
USAID - Community engagement projet
7 2015 - 01.2019
- Support range of governance activities, including development and review of governance policies and process
- Ensuring smooth conduct of business, including all logistical and other arrangements
- Undertake research, coordinate with committee (parties), and liaise with government parties to ensure progress of event (meeting, training, official events)
- Assist in developing one of the most important tools to support decentralization low
- Act as a key first point of contact and trusted coordinator between government and project
- Map out training plan for the government parties and design training programs
- Select appropriate training methods and activities (simulation, mentoring, on-the-job training)
- Oversee all project activities and execution of project deliverables
- Lead project planning, action plan, and monitoring process
- Provide input to the communication department for writing and publishing the press releases.
Office manager - governor office
Ministry of Interior
11.2013 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Manage contract and negotiations with donors, service providers, and office lease
- Liaison with donors, attend meetings and prepare meeting minutes.
- Participated in ongoing training to enhance job skills and knowledge
- Collaborated with department leaders to establish organizational goals, strategic plans, and objectives
- Partner with HR to update and maintain office policies as necessary
- Coordinate with IT department on system updates
- Address employee queries regarding office management issues
- Developed archiving system using MS office
- General administrative duties including correspondence, travel planning, meetings, events
- Organize and plan events in coordination with team and other parties
- Managed office with 15 permanent staff.
Education
Bachelor of Economics - Business Economics
YARMOUK UNI-JORDAN
Irbid- Jordan 09.2005 - 01.2010
High School Diploma -
TALAL ABU GHAZALEH INS-JORDAN
Jordan 10.2013 - 03.2014
Project Management Professional course -
PIONEERS ACADEMY-JORDAN
Jordan 05.2015 - 07.2024
Skills
Project Management
Training and mentoring
Influencing skills
administrative support
Employee Supervision
Meeting facilitation
leadership skills
Flexible and Adaptable
Human Resources
problem solving skills
Collaborative skills
Advanced research skills
Communication skills
Report writing and negotiation skills
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Patient Coordinator
Swift Day Surgery Centere
01.2023 - 11.2023
Patient Coordinator
Emirates Speciality Hospital
12.2021 - 12.2022
Marketing and Social Media Coordinator
Family Business
12.2019 - 6 2021
Project Management Professional course -
PIONEERS ACADEMY-JORDAN
05.2015 - 07.2024
Office manager - governor office
Ministry of Interior
11.2013 - 05.2015
High School Diploma -
TALAL ABU GHAZALEH INS-JORDAN
10.2013 - 03.2014
Bachelor of Economics - Business Economics
YARMOUK UNI-JORDAN
09.2005 - 01.2010
Governance support officer
USAID - Community engagement projet
7 2015 - 01.2019