HEBATALLAH TAHA

• Managed and nurtured relationships with key clients to ensure high retention and customer satisfaction.
• Acted as the main point of contact for client inquiries, resolving issues, and providing solutions to improve client experience.
• Conducted onboarding and product training sessions to help clients effectively use products/services.
• Created customized training materials and resources to enhance client understanding and success.
• Collaborated with cross-functional teams (sales, support, product) to enhance client experience and drive business growth.
• Developed and maintained detailed records of client interactions, training sessions, and account activities.

Promoted from Quality Control Department

• Managed a portfolio of 130+ brokerage clients, providing training on platform use and DLD regulations.
• Conducted onboarding sessions, webinars, and compliance workshops.
• Ensured client listings adhered to Dubai Land Department rules.
• Acted as main point of contact for client support and relationship management.
• Collaborated cross-functionally to improve service delivery and product feedback.
• Contributed to high client retention and reduced compliance issues.

• Engage with current clientele to present customized mortgage solutions aligned with their real estate objectives.
• Gather essential client documentation to facilitate the commencement and progression of mortgage applications.
• Evaluate client qualifications through meticulous analysis of financial records and identify potential bank approvals in accordance with lender standards.

• Spearhead client relations, bridging communication between finance, sales, and customers to maintain precise records and seamless interactions.
• Diligently manage bi-weekly fund allocation, guaranteeing prompt processing and distribution.
• Conduct customer consultations to negotiate payment arrangements and resolve issues, fostering constructive payment resolutions.
• Execute proactive outreach to clients with delinquent accounts, promoting expedient payment resolution.
• Meticulously record all customer engagements and financial transactions within the ERP system, ensuring data integrity.

• Answering customers' calls and logging to appropriate records.
• Navigating related Knowledge Base and using tools to provide solutions.
• Educating customers about new products and features.
• Escalating and answering complaints and complements.
• Training of new joiners on the company's system and rules.

• Meeting and greeting in-store customers.
• Profiling and observing customers' needs and wants.
• Fulfilling customer's requests and applying usage analysis.
• Offering and negotiating with customer on offers and advising services.

• Achieving assigned target.
• Maintaining high customer satisfaction level.
• Explaining new offers to customers.
• Handling in store tasks such as archiving.
• Training of new joiners.

• Following up with inpatient and outpatient customers.
• Handling complaints.
• Creating action plans to prevent further complaints.
• Daily, weekly monthly and yearly satisfaction reports.