Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
GeneralManager
Hebron Salva

Hebron Salva

Restaurant Supervisor
Dubai,UAE

Summary

Service-centric with 8 years of experience in Hospitality Industry. Securing responsible position in an institution that can offer opportunities to make full use of knowledge and skills that will eventually lead to career advancement and personal growth. Overseeing operations of diverse food services as well as contributing to the progress of the establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards.

Overview

8
8
years of professional experience

Work History

Restaurant Supervisor

Society Café And Lounge
Jumeirah 1, Dubai, United Arab Emirates
11.2018 - 05.2022
  • Supervised efforts of teams within 100-160 guest capacity restaurant, ensuring timely and quality servicing of guests.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
  • Organized implementation of new banners, displays and menus
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs
  • Identified and addressed customer complaints to promote satisfaction and loyalty
  • Maintained impressive 10% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions

Waiter

FIRST FOOD SERVICES L.L.C, Buffalo Wild Wings
Dubai
07.2014 - 10.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Met with chef to review daily specials and menu changes.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Used cash registers and credit card machines to cash out customers

Education

Bachelor of Science - Nursing

AUP/MAMC
Philippines
04.2001 -

Skills

Committed in Accomplishing Taskundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Supervisor

Society Café And Lounge
11.2018 - 05.2022

Waiter

FIRST FOOD SERVICES L.L.C, Buffalo Wild Wings
07.2014 - 10.2018

Bachelor of Science - Nursing

AUP/MAMC
04.2001 -

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Hebron SalvaRestaurant Supervisor