Hedwig Limnyuy Wanyu
customer service
Bonaberi Douala,Cameroon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
Orange Business Services
Douala, Cameroon
06.2023 - 07.2025
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to policies and procedures for continued company compliance.
Wait staff member
Atlantis
Dubai, United Arab Emirates
03.2022 - 02.2023
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Maintained excellent level of service in busy and demanding restaurant environment.
Customer service intern
Cameroon Port Authority.
Douala, Cameroon
08.2018 - 01.2022
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Provided product information, influencing purchase decisions.
- Managed customer complaints, improving overall satisfaction.
- Promoted new products or services, generating interest among potential buyers.
- Cultivated strong relationships with customers to enhance loyalty.
- Processed orders quickly and accurately ensuring seamless checkout process.
- Provided feedback from customers to management for continuous improvement efforts.
Education
Bachelor of Arts - Transport And Logistics
The Institut Universitaire du Golfe de Guinée (IUG)
Cameroon 09.2017 - 12.2018
Associate of Arts - Transport And Logistics
The Institut Universitaire du Golfe de Guinée (IUG)
Douala Cameroon 08.2015 - 11.2017
Skills
- Email administration
- Excellent communication skills
- Conflict Resolution
- Microsoft Office
- Excel proficiency
- Time management
- Strong customer service orientation
- Problem-solving
Languages
English
Advanced (C1)
A1
French
Advanced
C1
Affiliations
- Reading, writing, research, Sports ,traveling
Accomplishments
Employee of the month.
Timeline
Customer service representative
Orange Business Services
06.2023 - 07.2025
Wait staff member
Atlantis
03.2022 - 02.2023
Customer service intern
Cameroon Port Authority.
08.2018 - 01.2022
Bachelor of Arts - Transport And Logistics
The Institut Universitaire du Golfe de Guinée (IUG)
09.2017 - 12.2018
Associate of Arts - Transport And Logistics
The Institut Universitaire du Golfe de Guinée (IUG)
08.2015 - 11.2017