Heena Mehta
Cabin Attended /Ex Crew
Dubai
Summary
Dynamic and customer-focused aviation professional with extensive experience as a Cabin Crew member at Qatar Airways, consistently delivering exceptional in-flight service while prioritizing passenger safety and regulatory compliance. Proficient in emergency procedures and adept at catering to diverse passenger needs within multicultural environments, demonstrating a strong commitment to professionalism and composure under pressure. Recognized for dedication to enhancing the premium customer experience in alignment with international airline standards, including those of Emirates. Eager to transition into a Client Success Manager role, leveraging expertise in client engagement and relationship building to foster new business opportunities.
Overview
15
15
years of professional experience
Work History
Operations & Client Success Manager
Bee Idea Technologies
2023.03 - Current
- Managed client relationships and improved service delivery
Site Administrator
Laxor Contracting LLC
2021.02 - 2023.02
- Handled documentation, coordination, and reporting tasks
Sales & Customer Relationship Manager
Sonal Tools
2015.07 - 2019.10
- Managed customer relationships and resolved issues effectively
Cabin Crew
Qatar Airways
2012.04 - 2015.07
- Ensured passenger safety and delivered in-flight service
- Conducted safety checks and handled emergencies
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Collaborated with team members to maintain efficient cabin operations and workflow.
- Conducted pre-flight checks on emergency equipment and cabin supplies for compliance.
- Resolved passenger inquiries and concerns promptly to ensure a positive flight experience.
- Led initiatives for process improvement in cabin operations, enhancing overall efficiency.
Cabin Crew Member
Kingfisher Airlines
2011.03 - 2012.03
- Delivered exceptional in-flight service, ensuring passenger comfort and satisfaction.
- Conducted pre-flight safety checks to verify compliance with airline regulations.
- Assisted passengers with boarding procedures, enhancing overall flight efficiency.
- Managed in-flight emergencies, applying first aid and emergency protocols as needed.
- Mentored junior crew members, fostering a culture of teamwork and professionalism.
Education
Bachelor of Commerce -
Sunrise University
01.2013
Diploma - Aviation & Hospitality Management
Kingfisher Training Academy
01.2010
Skills
Safety protocols for passengers
In-Flight Service
First Aid
Aviation Regulations
Cabin Equipment Handling
Client interaction expertise
Customer satisfaction
Timeline
Operations & Client Success Manager
Bee Idea Technologies
2023.03 - Current
Site Administrator
Laxor Contracting LLC
2021.02 - 2023.02
Sales & Customer Relationship Manager
Sonal Tools
2015.07 - 2019.10
Cabin Crew
Qatar Airways
2012.04 - 2015.07
Cabin Crew Member
Kingfisher Airlines
2011.03 - 2012.03
Diploma - Aviation & Hospitality Management
Kingfisher Training Academy
Bachelor of Commerce -
Sunrise University