Heena Parmar
Dubai,Dubai
Summary
Motivated professional with a strong academic background and a commitment to achieving organisational goals. Versatile and adaptable, skilled in maintaining composure under pressure. Proven ability to work independently and learn swiftly, with strong communication and interpersonal skills. Eager to contribute to a collaborative environment that fosters professional growth.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work history
Sales and Marketing Supervisor
Give Better Car Rental L.L.C
Dubai
01.2024 - 03.2026
- Managed rentals on RTA portal for Dubai and Abu Dhabi, streamlining booking processes
- Managing (creating / closing) rentals on internal ERP / CRM system
- Handling customer calls for car rental bookings, ensuring clarity and satisfaction
- Responded to incoming calls with professionalism, enhancing customer experience
- Retain positive relationships and address customer concerns
- Respond to client complaints and inquiries
- Managing drivers for delivery of customer bookings
- Prepare quotations and attend all queries
- Dealing with walk-in clients and corporate clients.
- Send online payment links and charge from POS Machines.
- Providing reports fines from RTA and Salik websites.
- Dubai
Sales and Marketing Department
HMA Superior Vip Rent a L.L.C
Dubai
04.2021 - 05.2023
- Managed inbound and outbound calls to facilitate car rental bookings.
- Maintain good relationship & resolve issues for customers
- Handled incoming calls courteously to enhance customer experience.
- Respond to client complaints and inquiries
- Assisted walk-in and corporate clients
- Compiled reports on fines from RTA and Salik
- Prepared quotations and addressed all customer inquiries promptly.
- Send online payment links and charge from POS Machines.
Flight Crew Member
Spicejet Airline Limited
New Delhi
12.2018 - 03.2021
- Ensuring the safety, security, and comfort of airline passengers.
- Welcoming environment for passengers before, during, and at the conclusion of each flight.
- Greeting passengers as they board and exit the plane and helping them settle into their seats
- Attending pre-flight meetings to understand each Flight Attendant's duty and position during the flight
- Built strong relationships with customers and team members, fostering a collaborative environment.
- Handled clients from diverse markets, particularly from GCC countries, enhancing customer engagement.
- Updated information in back-office system to ensure accurate and timely data management.
- Managed operations in New Delhi, India.
Education
MASTERS -
MP University Delhi
Delhi, IndiaSkills
- General Office Skills
- Marketing & Sales
- Customer Services
- MS Office, Email, whatsapp
- Sales enablement strategies
- Salesforce
Personal Information
- Date of birth: May 29, 1996
- Marital status: Single
Certification
IATA airport (DELHI), Flight Crew in Indian Airline, SPICEJET LTD Time and stress Management, Certificate of Airport Passenger Ground service
LINGUISTIC SKILLS
Good command over verbal and written English and Hindi.
Timeline
Sales and Marketing Supervisor
Give Better Car Rental L.L.C
01.2024 - 03.2026
Sales and Marketing Department
HMA Superior Vip Rent a L.L.C
04.2021 - 05.2023
Flight Crew Member
Spicejet Airline Limited
12.2018 - 03.2021
MASTERS -
MP University Delhi