Heena Singh

Dynamic Events Manager with over 10 years of expertise in the hospitality industry, specializing in event planning, sales, and customer relationship management. Proven track record of orchestrating large-scale corporate events, luxury weddings, and high-profile conferences for prestigious brands such as Marriott, Novotel, Westin, and Sheraton, demonstrating a commitment to excellence. Proficient in event operations, strategic planning, budget management, and vendor negotiations, ensuring seamless execution and enhanced guest experiences. Recognized for boosting revenue and optimizing logistics in fast-paced environments while consistently delivering exceptional guest satisfaction and driving business success.

• Outstanding Care for Associate Organization, Le Meridien Mahabaleshwar Resort & Spa, 2016-09-01, Recognized for exceptional commitment to the mission and values of the organization.
• Rising Star for Exemplary Performance, Courtyard Marriott, Pune Hinjewadi, 2018-08-01, Recognized for exemplary performance and outstanding contributions during the month of August 2018.
• J. Willard Marriott Award of Excellence, 2019-07-08, Bill Marriott, Executive Chairman & Chairman of the Board, and Arne M. Sorenson, President & Chief Executive Officer, Exemplary dedication, energy, and passion, aligning with Marriott's core values of excellence, integrity, and service. Recognized for positively impacting guests and the community.
• Rising Star for Exemplary Performance, Courtyard by Marriott, 2018-06-01, Recognized for exemplary performance and outstanding contributions during the month of June 2018.
• Associate of the Year, Marriott Hotel Pune, 2019-12-01, Recognized for exceptional guest feedback and outstanding performance in event management.
• Spirit to Serve Award, Marriott Hotel Pune, 2019-12-01, Honored for commitment to guest service excellence and community engagement.

Hotel Novotel Hyderabad Convention Centre, Hyderabad, Telangana, India, 2012- 2013 ,Completed a 6-month industrial training program, gaining hands-on experience in various departments of the hotel.

• Manages and grows Catering and Events revenue by achieving sales targets, upselling services, following leads, negotiating contracts, and understanding market trends.
• Coordinates closely with internal teams (Sales, Banquet Operations, Reservations, F&B, Rooms Division) to ensure smooth execution of events and seamless guest experiences.
• Prepares and distributes all event-related documentation including proposals, contracts, BEOs, and group resumes, ensuring timely and accurate communication.
• Builds and maintains strong relationships with clients and colleagues, provides personalized service, addresses feedback, and fosters customer loyalty and repeat business.
• Ensures compliance with company standards on data entry, information security, file management, and attends key meetings to stay aligned with operational plans.
• Participates actively in site inspections, sales calls, client entertainment, and uses on-the-job training tools to support team development and uphold brand standards.

MICE Management business course, TBO Academy, Dubai, March 2025

Diagio Bar Academy - Sprites and hospitality Essential, India, 2023

+918178318229

• Opera
• SFA
• Microsoft Office
• Delphi (PGAD)
• Cvent
• Analytical Skills
• Client branding
• Communication skills
• Hotel operation Support
• Creative Team Leadership
• Marketing & Public Relations
• Events & Promotions
• Customer Relationship Management
• Problem Solving techniques
• Strategic Analysis