Summary
Overview
Work History
Education
Skills
Custom
Languages
Affiliations
Accomplishments
Timeline
Generic
Heidi Hood

Heidi Hood

Dubai,United Arab Emirates

Summary

Results-oriented professional specializing in digital marketing, content creation, and project management. Expertise in Microsoft Office Suite and proficiency in SEO strategies and Google Analytics for informed decision-making. Strong communication skills and understanding of consumer behavior enhance brand visibility and engagement. Proven ability to manage high-value projects and streamline operations using content management systems.

Offering strong organisational and communication skills with solid foundation in finance. Knowledgeable about managing accounts, resolving payment issues, and maintaining accurate records. Ready to use and develop problem-solving, analytical, and customer service skills in Sales role.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Sales and Finance intern

CPI Business
Dubai, UAE
04.2025 - Current
  • Assisted in creating content for 3+ marketing campaigns, including social media posts, website updates, and press releases. Contributed 5+ creative ideas in brainstorming sessions, with several being implemented. Supported SEO improvements across 10+ web pages, enhancing visibility. Collaborated with the finance team on the 2024–25 budget process, helping track marketing expenses and maintain accurate records.

Employee Manager

Class Act
Abu Dhabi
11.2023 - 12.2023
  • Resolved customer complaints with professionalism, achieving positive outcomes.
  • Managed over 50+ customers per day, ensuring high standards of hospitality.
  • Led a team to successfully deliver daily operations and ensure a seamless customer experience.
  • Built a loyal customer base by creating a welcoming environment with top-tier service.

Online content and community manager

Chilis
Dubai, UAE
07.2023 - 09.2023
  • Managed relationships with influencers to bolster online reputation.
  • Generated creative ideas to drive traffic on the website.
  • Managed responses to customer inquiries on social media platforms, improved customer satisfaction rates.
  • Oversaw daily operations of the company blog, resulting in a more consistent posting schedule.
  • Coordinated with sales teams for aligning marketing efforts with sales objectives.

Expo Volunteer

Expo 2020
Dubai
10.2023 - 03.2023
  • Assisted with customer service at various locations across Expo 2020.
  • Showed sensitivity and respect toward diverse clients, ensuring smooth service experiences.
  • Created a warm and inclusive environment for service users during their visit.
  • Collaborated with colleagues to ensure a high standard of service across different expo zones.

Education

Foundation degree - Commerce

Delhi private school
UAE
05.2021 - 03.2023

Skills

  • Microsoft Office: MS Word
  • Microsoft Office: Excel
  • Microsoft Office: PowerPoint
  • Content Creation
  • Project Management
  • Communication
  • SEO proficiency
  • Digital marketing
  • Multi-Tasking efficiency
  • Consumer behaviour understanding
  • Content management systems
  • High-value project management
  • Data analysis
  • Google Analytics

Custom

  • Content Creation: Creating marketing content, such as blogs, vlogs, or social media posts.
  • Networking: Active engagement with industry professionals through events and online communities.
  • Market Analysis: Passionate about understanding market trends and consumer behavior.
  • Financial Planning: Enthusiast in budgeting, investing, and managing personal finances.

Languages

English
Advanced
Arabic
Intermediate
Spanish
Intermediate

Affiliations

  • Volunteering
  • Photography
  • Event Planning
  • Travel & Cultural Exploration

Accomplishments

    One of the best Performing Student in corporate finance.

Timeline

Sales and Finance intern

CPI Business
04.2025 - Current

Employee Manager

Class Act
11.2023 - 12.2023

Expo Volunteer

Expo 2020
10.2023 - 03.2023

Online content and community manager

Chilis
07.2023 - 09.2023

Foundation degree - Commerce

Delhi private school
05.2021 - 03.2023
Heidi Hood