Hein Htet Aung
Dubai
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
The Royal Atlantis
2024.05 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Food and Beverage Attendant
The Royal Atlantis
2023.07 - 2024.05
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Waiter
The Cove Rotana
2021.07 - 2023.06
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Room Attendant
Millennium Airport Hotel
2016.06 - 2021.05
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Bachelor of Arts -
University of Pakokku
MyanmarSkills
- Attentive Listening
- Effective Communication
- Excellent Customer Service
- Strong Commitment to service
- Ability to work under pressure
- Problem Solving & Decision Making
- Team Player but able to work independently
- Ability to interface seamlessly with diverse nationalities and cultures
- Positive attitude with strong desire to learn
- Guest Relations
- Sales Techniques
Education - Bachelorofart
University of Pakokku, 2012-2015
Personal Information
Nationality: Myanmar
Certification
- Basic Food Safety Training - 05/August/2023
- Achievement of Forbes Travel Guide Five Star Award, The Royal Atlantis - 2023
- Top Seller Of The Month, The Royal Atlantis - January, 2024
- Nominated ACES of the Month - November, 2023
Timeline
Waiter
The Royal Atlantis
2024.05 - Current
Food and Beverage Attendant
The Royal Atlantis
2023.07 - 2024.05
Waiter
The Cove Rotana
2021.07 - 2023.06
Room Attendant
Millennium Airport Hotel
2016.06 - 2021.05
Bachelor of Arts -
University of Pakokku
- Basic Food Safety Training - 05/August/2023
- Achievement of Forbes Travel Guide Five Star Award, The Royal Atlantis - 2023
- Top Seller Of The Month, The Royal Atlantis - January, 2024
- Nominated ACES of the Month - November, 2023
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