Summary
Overview
Work history
Education
Skills
LANGUAGES
References
Hobbies and Interests
Accomplishments
SOCIAL PROFILES
Timeline
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Heizen Nyra Escosura

Dubai,United Arab Emirates

Summary

With 9 years of experience in retail sales, I’ve had the opportunity to work across diverse industries including telecom, food & beverage, and most recently health & beauty. This variety has strengthened my adaptability and ability to connect with different types of customers. Throughout my career, I have consistently exceeded sales targets, improved KPIs, and built strong customer relationships by focusing on both service and results. I thrive in fast-paced environments, enjoy supporting and motivating teams, and take pride in delivering value both to customers and the business.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Senior Sales Associate

Alshaya International Co. LLC
Dubai
07.2021 - 08.2025
  • Led sales strategies and consistently exceeded targets by 10-30%.
  • Built strong customer loyalty through personalized service and relationship management.
  • Trained and mentored new hires to maintain high-quality customer experiences.
  • Designed and implemented attractive product displays to drive customer engagement and sales.
  • Implemented effective selling techniques to drive revenue growth and enhance customer experience.
  • Provided leadership support to the store manager. Ensuring smooth daily operations.

Retail Sales Executive

Etisalat Telecom - Sharaf DG LLC
Dubai
11.2018 - 05.2021
  • Conducted customer needs analyses and recommended tailored packages to meet client requirements.
  • Surpassed sales targets by strategically promoting relevant upsells and add-ons.
  • Resolved customer complaints and service-related issues with effective solutions and follow-up.
  • Provided comprehensive support to both business and consumer clients.
  • Maintained accurate customer records and efficiently managed billing processes.
  • Handled daily financial reporting as well as weekly sales and stock reports.
  • Consistently achieved and exceeded individual and team sales goals.

Sales / Barista

Afrina Sweets - Afrina Group of Companies
Dubai
07.2016 - 08.2018
  • Welcomed and assisted customers, providing friendly and attentive service.
  • Prepared and served specialty hot drinks alongside traditional Iranian sweets.
  • Promoted menu items and upsold products to increase daily sales.
  • Managed cash transactions and maintained accurate financial records.
  • Monitored inventory and restocked supplies to ensure smooth operations.
  • Maintained a clean and organized service area.
  • Addressed customer inquiries and resolved concerns to ensure satisfaction.

Education

BS - Information Technology

AMA College
06.2010 - 10.2010

Business Office Administration Services

AMA College
06.2011 - 04.2013

Skills

  • Retail Sales & Business Development
  • Customer Relationship Management (CRM)
  • Cross-Selling & Upselling Strategies
  • KPI Achievement & Revenue Growth
  • Product Knowledge & Market Adaptability
  • Customer Service Excellence
  • Team Support & Peer Mentoring
  • Communication & Negotiation
  • Problem-Solving & Conflict Resolution
  • Fast-Paced Environment Adaptability

LANGUAGES

Tagalog
Native
English
Fluent

References

Reference available upon request

Hobbies and Interests

Dancing, Cycling, Media Editing

Accomplishments

  • Results-driven sales and customer service professional with extensive experience in telecom, retail, and specialty food & beverage environments.
  • Consistently exceeded sales targets, built strong customer loyalty, and delivered personalized service.
  • Skilled in mentoring teams, implementing effective sales strategies, and maintaining efficient operations.
  • Recognized for outstanding performance with multiple awards and a proven ability to drive revenue and enhance customer satisfaction.
  • Maintained a perfect record of positive customer feedback, consistently exceeding service expectations.

SOCIAL PROFILES

LinkedIn: http://linkedin.com/in/heizen-nyra-e-46079316a

Timeline

Senior Sales Associate

Alshaya International Co. LLC
07.2021 - 08.2025

Retail Sales Executive

Etisalat Telecom - Sharaf DG LLC
11.2018 - 05.2021

Sales / Barista

Afrina Sweets - Afrina Group of Companies
07.2016 - 08.2018

Business Office Administration Services

AMA College
06.2011 - 04.2013

BS - Information Technology

AMA College
06.2010 - 10.2010
Heizen Nyra Escosura