Heizen Nyra Escosura
Dubai,United Arab Emirates
Summary
With 9 years of experience in retail sales, I’ve had the opportunity to work across diverse industries including telecom, food & beverage, and most recently health & beauty. This variety has strengthened my adaptability and ability to connect with different types of customers. Throughout my career, I have consistently exceeded sales targets, improved KPIs, and built strong customer relationships by focusing on both service and results. I thrive in fast-paced environments, enjoy supporting and motivating teams, and take pride in delivering value both to customers and the business.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Senior Sales Associate
Alshaya International Co. LLC
Dubai
07.2021 - 08.2025
- Led sales strategies and consistently exceeded targets by 10-30%.
- Built strong customer loyalty through personalized service and relationship management.
- Trained and mentored new hires to maintain high-quality customer experiences.
- Designed and implemented attractive product displays to drive customer engagement and sales.
- Implemented effective selling techniques to drive revenue growth and enhance customer experience.
- Provided leadership support to the store manager. Ensuring smooth daily operations.
Retail Sales Executive
Etisalat Telecom - Sharaf DG LLC
Dubai
11.2018 - 05.2021
- Conducted customer needs analyses and recommended tailored packages to meet client requirements.
- Surpassed sales targets by strategically promoting relevant upsells and add-ons.
- Resolved customer complaints and service-related issues with effective solutions and follow-up.
- Provided comprehensive support to both business and consumer clients.
- Maintained accurate customer records and efficiently managed billing processes.
- Handled daily financial reporting as well as weekly sales and stock reports.
- Consistently achieved and exceeded individual and team sales goals.
Sales / Barista
Afrina Sweets - Afrina Group of Companies
Dubai
07.2016 - 08.2018
- Welcomed and assisted customers, providing friendly and attentive service.
- Prepared and served specialty hot drinks alongside traditional Iranian sweets.
- Promoted menu items and upsold products to increase daily sales.
- Managed cash transactions and maintained accurate financial records.
- Monitored inventory and restocked supplies to ensure smooth operations.
- Maintained a clean and organized service area.
- Addressed customer inquiries and resolved concerns to ensure satisfaction.
Education
BS - Information Technology
AMA College
06.2010 - 10.2010
Business Office Administration Services
AMA College
06.2011 - 04.2013
Skills
- Retail Sales & Business Development
- Customer Relationship Management (CRM)
- Cross-Selling & Upselling Strategies
- KPI Achievement & Revenue Growth
- Product Knowledge & Market Adaptability
- Customer Service Excellence
- Team Support & Peer Mentoring
- Communication & Negotiation
- Problem-Solving & Conflict Resolution
- Fast-Paced Environment Adaptability
LANGUAGES
Tagalog
Native
English
Fluent
References
Reference available upon request
Hobbies and Interests
Dancing, Cycling, Media Editing
Accomplishments
- Results-driven sales and customer service professional with extensive experience in telecom, retail, and specialty food & beverage environments.
- Consistently exceeded sales targets, built strong customer loyalty, and delivered personalized service.
- Skilled in mentoring teams, implementing effective sales strategies, and maintaining efficient operations.
- Recognized for outstanding performance with multiple awards and a proven ability to drive revenue and enhance customer satisfaction.
- Maintained a perfect record of positive customer feedback, consistently exceeding service expectations.
SOCIAL PROFILES
LinkedIn: http://linkedin.com/in/heizen-nyra-e-46079316a
Timeline
Senior Sales Associate
Alshaya International Co. LLC
07.2021 - 08.2025
Retail Sales Executive
Etisalat Telecom - Sharaf DG LLC
11.2018 - 05.2021
Sales / Barista
Afrina Sweets - Afrina Group of Companies
07.2016 - 08.2018
Business Office Administration Services
AMA College
06.2011 - 04.2013
BS - Information Technology
AMA College
06.2010 - 10.2010