Associate of Arts - Tailor
Al Exa Manouba
Tunisia 01.2000 - 01.2002
Hela Theyri
receptionist Cartaghe tourism
Dubai
Summary
Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Education
Fashion Designer
Al Exa Manouba
Manouba 09.2002 - 07.2004
Quality Control Fabric And Design
Al Exa Manouba
Manouba 04.2004 - 07.2008
Skills
Pattern making
undefinedWork History
Retail Sales Assistant
ZARA
Tunis , tunis
06.2015 - 06.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Call Center Agent (French)
IT Charguiya
tunisia, tunis
02.2009 - 07.2013
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Receptionist Administrator
Carthage Tourism
UAE, Dubai
07.2018 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
- Fulfilled customer requests.
Timeline
Receptionist Administrator
Carthage Tourism
07.2018 - Current
Retail Sales Assistant
ZARA
06.2015 - 06.2017
Call Center Agent (French)
IT Charguiya
02.2009 - 07.2013
Quality Control Fabric And Design
Al Exa Manouba
04.2004 - 07.2008
Fashion Designer
Al Exa Manouba
09.2002 - 07.2004
Associate of Arts - Tailor
Al Exa Manouba
01.2000 - 01.2002
Similar Profiles
KORe GBOKOKORe GBOKO
Vendeuse en prêt-à-porter at ZARAVendeuse en prêt-à-porter at ZARA
Naira Vieira Barbosa Da SilvaNaira Vieira Barbosa Da Silva
Sales assistant at ZaraSales assistant at Zara
Mehtaj KaurMehtaj Kaur
Operations Assistant at ZaraOperations Assistant at Zara
Nadezda AdahovskaNadezda Adahovska
Warehouse worker at ZaraWarehouse worker at Zara
Anil PeelaAnil Peela
Officer - HSE at Drydocks WorldOfficer - HSE at Drydocks World