HELEN GIRMAY TEKLU
Dubai,United Arab Emirates
Summary
Dedicated professional with expertise in customer service and client relations, hospitality, sales and business development, and operational support. Demonstrates strong skills in administrative tasks using MS Office, effective communication both verbally and in writing, and teamwork and leadership. Committed to driving business success through strategic initiatives and fostering positive client interactions.
Overview
7
7
years of professional experience
Work history
Cashier cum Supervisor
Afrah Alshareq Cafeteria LLC
Dubai
2024.08 - Current
- Managed cash register operations and processed transactions accurately.
- Monitored inventory, created purchase orders, and ensured timely stock replenishment.
- Supervised and trained staff, ensuring smooth daily operations.
- Resolved customer complaints and implemented effective service solutions.
- Prepared sales and performance reports and collaborated with management for operational success.
Commercial Sales Representative
The Sukunat Group for Solar Energy Systems
Dubai
2023.05 - 2024.06
- Promoted and sold solar energy products and services to prospective clients.
- Conducted needs assessments and delivered tailored solutions.
- Built and maintained strong business and customer relationships.
- Handled customer issues to ensure satisfaction and retention.
- Consistently achieved sales targets and submitted performance reports to management.
Customer Service Officer
Fuad Abdrkadir Project Management LLC
Dubai
2021.07 - 2023.05
- Handled large volumes of inbound calls and generated qualified sales leads.
- Identified customer needs and provided accurate information.
- Resolved complaints efficiently, ensuring customer satisfaction.
- Maintained detailed records of customer interactions and accounts.
- Supported service team objectives by exceeding performance and call-handling targets.
Reservation Officer
Sheraton Hotel
Addis Ababa
2018.07 - 2021.05
- Assisted customers in booking travel and accommodation services.
- Managed reservations, cancellations, and modifications.
- Suggested itineraries and promoted additional services.
- Provided excellent customer support and resolved booking issues.
- Ensured accuracy in reservation handling to support hotel operations.
Education
Master of Arts - Political Science
Bahir Dar University
BahirdarBachelor of Arts - Civics & Ethical Studies
Bahir Dar University
BahirdarSkills
- Customer Service & Client Relations
- Sales & Business Development
- Administrative & Documentation (MS Office)
- Communication (Verbal & Written)
- Teamwork & Leadership
- Operational Support
Languages
English
Advanced
Amharic
Native
Tigrigna
Native
Timeline
Cashier cum Supervisor
Afrah Alshareq Cafeteria LLC
2024.08 - Current
Commercial Sales Representative
The Sukunat Group for Solar Energy Systems
2023.05 - 2024.06
Customer Service Officer
Fuad Abdrkadir Project Management LLC
2021.07 - 2023.05
Reservation Officer
Sheraton Hotel
2018.07 - 2021.05
Master of Arts - Political Science
Bahir Dar University
Bachelor of Arts - Civics & Ethical Studies
Bahir Dar University