Summary
Overview
Work history
Education
Skills
Languages
Software
Timeline
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Helen Joseph

Helen Joseph

UAE ,United Arab Emirates

Summary

Dedicated Tele Sales were highly effective in undertaking administrative and program management tasks. Manages complex data with excellent organization. I want you to know that I am motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

6
6
years of professional experience

Work history

Telecommunication staff

Chris one point, Dubai
Dubai, UAE
03.2024 - 11.2024
  • Upheld cleanliness standards in the workspace to maintain hygiene levels.
  • Documented financial transactions and classified each with correct code.
  • Gathered information, created charts and produced reports for staff.
  • Assisted customers with queries, improving overall experience.
  • Supported recruitment processes, including candidate screening and interview coordination.
  • Answered incoming calls and emails per day, responding to clients and relaying messages to staff to ensure swift resolutions.

Indian embassy

Assistant of Indian consulate
Turkey
08.2021 - 12.2022
  • Created systems for budgetary planning and control, keeping operations in line with idealised guidelines.
  • Coordinated operations to integrate and align with outside departments and official policies.
  • Drafted reports on economic trends in host country; aided strategic decision making at home office.

Clerk

Ghosh LLC
Dubai, UAE
12.2018 - 03.2021
  • Retained knowledge of products and services to provide informative customer advice.
  • Took minutes at meetings, facilitating clear communication among staff members.
  • Undertook general clerical duties including photocopying and scanning; kept the workflow steady and uninterrupted.

Education

Nursing assistant -

Healthcare institution of Pvt LTD
Cochin, Indian

Career & workplace skills/ customer interaction - Tele Communication and Customer Interaction

DB tech
Alappuzha, India

Bachelor of Arts -

Kerala university
Alappuzha, India

Plus two -

Kerala university
Alappuzha, India

SSLC -

St.joseph high school, paravoor
Alappuzha, India

Skills

  • Good communication skills
  • Customer service excellence
  • Active listening
  • Customer service experience
  • Attention to Detail
  • Effective communication
  • Time-management
  • Strong communication
  • Resilience under pressure
  • Relationship-building
  • Customer focus
  • Customer engagement
  • Communication proficiency

Languages

Malayalam
Native language
English
Advanced
Malayalam
Fluent
Hindi
Beginner
Tamil
Beginner

Software

Microsoft Packages

Timeline

Telecommunication staff

Chris one point, Dubai
03.2024 - 11.2024

Indian embassy

Assistant of Indian consulate
08.2021 - 12.2022

Clerk

Ghosh LLC
12.2018 - 03.2021

Nursing assistant -

Healthcare institution of Pvt LTD

Career & workplace skills/ customer interaction - Tele Communication and Customer Interaction

DB tech

Bachelor of Arts -

Kerala university

Plus two -

Kerala university

SSLC -

St.joseph high school, paravoor

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Helen Joseph