Helen Mchemwa
Summary
A highly passionate Customer Service Representative and Passenger Service Assistant Intern fluent in written and spoken English with 2 years of experience in providing exceptional customer service. My background includes a year of dedicated service as a customer service representative at Golden Twins Events,where I used my excellent communication and problem-solving skills. Known for my adaptability, excellent interpersonal skills, and ability to manage tasks efficiently under pressure natural team player with a personality that shines, I have a proven track record of enhancing customer satisfaction and contributing to the success of every event. My unique blend of experience in customer service equips me with a versatile skill set that can be leveraged in dynamic team environments to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Passenger Service Assistant Intern
Sharjah International Airport
- Assisting passengers with special needs to guarantee comfortable traveling experience
- Coordinating with ground staff to facilitate seamless arrival and departure for passengers
- Assisting passengers in navigating airport facilities, offering timely and accurate information
- Completing regular passenger satisfaction surveys
Customer Service Representative
Golden Twins Events
11.2021 - 08.2022
- Demonstrated exceptional listening and empathy skills by effectively understanding diverse customer needs
- Excelled a high-pressure team environment, consistently maintaining composure and providing top-tier customer service, even in challenging situations
- Showed remarkable adaptability to customer feedback, ensuring client satisfaction
- Recognized for outstanding customer service skills, highlighting my dedication to going above and beyond in meeting and exceeding customer expectations
- Foster strong relationships with customers through genuine care and commitment to resolving their issues, significantly contributing to customer loyalty
Assistant Waitress
Cresta Resort
01.2020 - 11.2021
- Helped waitresses to deliver orders
- Maintained cleanliness and organization of food stations resulting in a safe and effective working environment
- Managed safety, cleanliness of the dining tables
Education
Certificate - Cabin Crew And PGSA
Blue Ocean Academy
Dubai, United Arab Emirates02.2024
High School Diploma -
Kambuzuma 2 High School
Harare, Zimbabwe11.2019
Skills
- Fluent in written and spoken English
- Cultural sensitivity
- A natural team player
- Excellent communication skills
Hobbies and Interests
- I love to travel, I want to immerse myself in diverse cultures, seeking to understand local perspectives - a testament to my adaptability and global mindset.
- I believe in enhancing life through alignment and balance through different mindful practices, meditation.
Personal Information
Date of Birth: 01/13/02
Timeline
Customer Service Representative
Golden Twins Events
11.2021 - 08.2022
Assistant Waitress
Cresta Resort
01.2020 - 11.2021
Passenger Service Assistant Intern
Sharjah International Airport
Certificate - Cabin Crew And PGSA
Blue Ocean Academy
High School Diploma -
Kambuzuma 2 High School
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