Helene Cornu
Dubai
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Hard worker experienced in problem-solving, service and time management. Dedicated management professional with experience leading high-performing teams in a diverse and dynamic environment and exceed organizational goals.
Overview
11
11
years of professional experience
Work History
Floor Manager
Alizee, Banyan Tree Bluewater
12.2023 - Current
- Pre-opening of Alizee restaurant.
- Managed daily operations on the floor, including scheduling, customer service and coached employees and trained staff on various aspects of sales, steps of services, food knowledges.
- Oasys System/Opera skills.
- Provided exceptional customer service by addressing inquiries promptly and professionally. Knowcross skills.
- Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Micros Skills.
- Offered feedback and innovative ideas to leadership to build profitable operation.
- Communication with chefs and the team about daily specials, events upcoming.
Floor Manager
Smith’s of Wapping
10.2022 - 12.2023
- Cultivated positive relationships with customers through friendly interactions, providing a welcoming atmosphere for dining guests
- Utilized excellent organizational skills to coordinate daily operations of the restaurant, including seating arrangements, food orders and payment processing.
Bartender
Burger & Lobster
01.2022 - 10.2022
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Kept bar organized and clean during busy hours
- Innovated new cocktails recipes based on Local products
Pastry Chef
Sunborn Yatch Hotel
08.2021 - 12.2021
Head Chef / Floor Manager
Patron Cave a Manger
10.2018 - 08.2021
- Oversaw ordering of food supplies and ensured freshness of all products used in the kitchen
- Supervised and coordinated activities of cooks
- Established and maintained high standards of food quality, hygiene, and safety in the kitchen
- Developed and implemented innovative recipes to enhance customer experience
- Opened new restaurant.
- Coordinated employee schedules for all sites and developed staff teams to boost productivity.
- Hired staff.
Waitress/Barmaid
Sun7
01.2015 - 03.2017
Waitress/Barmaid
Abbaye Cafe Bar
11.2013 - 09.2014
Education
Professional Qualification Certificate - Commis de Cuisine
Faculte des Metiers
Bruz, Rennes01.2018
Professional Qualification Certificate - Sommellerie
Faculte des Metiers
Bruz, Rennes01.2017
Professional Qualification Certificate - Waitress
Faculte des Metiers
Bruz, Rennes01.2016
Technician certificate - International Trade
Lycee Sacre Coeur
01.2014
Scientific Degree - Scientific
Saint Gabriel High School
01.2011
Skills
- Operation management
- Customer relations
- Scheduling and planning
- Team training
- Promotions and events
Languages
French
Spanish
English
References
- Michael Towns, F&B Director, 0561816758
- Ryan Ramani, General Manager, +447852690278
- Greg, Owner, +447717292291
- Tanzi Ellison, Owner, +447940342793
Timeline
Floor Manager
Alizee, Banyan Tree Bluewater
12.2023 - Current
Floor Manager
Smith’s of Wapping
10.2022 - 12.2023
Bartender
Burger & Lobster
01.2022 - 10.2022
Pastry Chef
Sunborn Yatch Hotel
08.2021 - 12.2021
Head Chef / Floor Manager
Patron Cave a Manger
10.2018 - 08.2021
Waitress/Barmaid
Sun7
01.2015 - 03.2017
Waitress/Barmaid
Abbaye Cafe Bar
11.2013 - 09.2014
Professional Qualification Certificate - Sommellerie
Faculte des Metiers
Professional Qualification Certificate - Waitress
Faculte des Metiers
Technician certificate - International Trade
Lycee Sacre Coeur
Scientific Degree - Scientific
Saint Gabriel High School
Professional Qualification Certificate - Commis de Cuisine
Faculte des Metiers
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