HELLEN KISAKYE
DUBAI
Summary
Am Energetic , self motivated and hard working person with exceptional experience-enhancing customer experiences in hospitality setting and Constantly finding new ways to exceed customers' expectations with personalized service.
Am Seeking for work in a challenging atmosphere so as to nurture companies’ goals and my personal skills with an opportunity of become an asset to an organization.
Overview
8
8
years of professional experience
Work History
HOSTESS
MASHA AND BEAR RESTAURANT, JBR
01.2020 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Customer Service/Sales Representative
WOOLWORTHS
05.2017 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Receptionist
CASE HOSPITAL
01.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science -
02.2015
High School Diploma -
02.2012
Skills
- Results oriented
- Phone Inquiries
- Excellent Team Work
- Excellent Customer Service skills
- Good communication and interpersonal skills
- Reservation Documentation
- Ordering Procedures
- Front of House Management
- Workflow Coordination
- Billing and Payment Processing
- Safe Work Practices
Affiliations
HOSTESS, WAITRESS, CUSTOMER SERVICE, SALES ASSOCIATE, RECEPTIONIST
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
HOSTESS - MASHA AND BEAR RESTAURANT, JBR
01.2020 - 08.2023
Customer Service/Sales Representative - WOOLWORTHS
05.2017 - 05.2019
Receptionist - CASE HOSPITAL
01.2016 - 03.2017
Makerere University - Bachelor of Science,
MARYLAND HIGH SCHOOL - High School Diploma,
Similar Profiles
Abdelrahman AHMED MahmoudAbdelrahman AHMED Mahmoud
Sous chef at Masha and the bear's restaurant JBR & Dubai MallSous chef at Masha and the bear's restaurant JBR & Dubai Mall
Nicholas GarciaNicholas Garcia
Dishwasher at The Bear Pit BBQ RestaurantDishwasher at The Bear Pit BBQ Restaurant
Henri JohansonHenri Johanson
Event Coordinator at Luna & the Bear RestaurantEvent Coordinator at Luna & the Bear Restaurant