HELLEN KISAKYE
DUBAI
Summary
Am Energetic , self motivated and hard working person with exceptional experience-enhancing customer experiences in hospitality setting and Constantly finding new ways to exceed customers' expectations with personalized service.
Am Seeking for work in a challenging atmosphere so as to nurture companies’ goals and my personal skills with an opportunity of become an asset to an organization.
Overview
8
8
years of professional experience
Work History
HOSTESS
MASHA AND BEAR RESTAURANT, JBR
2020.01 - 2023.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Customer Service/Sales Representative
WOOLWORTHS
2017.05 - 2019.05
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Receptionist
CASE HOSPITAL
2016.01 - 2017.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Science -
02.2015
High School Diploma -
02.2012
Skills
- Results oriented
- Phone Inquiries
- Excellent Team Work
- Excellent Customer Service skills
- Good communication and interpersonal skills
- Reservation Documentation
- Ordering Procedures
- Front of House Management
- Workflow Coordination
- Billing and Payment Processing
- Safe Work Practices
Affiliations
HOSTESS, WAITRESS, CUSTOMER SERVICE, SALES ASSOCIATE, RECEPTIONIST
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HOSTESS - MASHA AND BEAR RESTAURANT, JBR
2020.01 - 2023.08
Customer Service/Sales Representative - WOOLWORTHS
2017.05 - 2019.05
Receptionist - CASE HOSPITAL
2016.01 - 2017.03
Makerere University - Bachelor of Science,
MARYLAND HIGH SCHOOL - High School Diploma,
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