Summary
Overview
Work History
Education
Skills
Timeline
Generic
HELLEN MARY NANTONGO

HELLEN MARY NANTONGO

Dubai

Summary

Experienced hospitality professional with roles as waitress, hostess, and cruise line server. Delivered exceptional guest service, supported captains and staff, and consistently boosted sales through upselling. Recognized for efficiency, teamwork, and creating memorable guest experiences. Motivated by passion for service excellence and commitment to exceeding expectations.

Overview

6
6
years of professional experience

Work History

Server/Waitress

Carnival Cruise Line
Baltimore
11.2024 - 04.2025
  • Provide exceptional dining service to guests, including captains, staff captains, and VIPs.
  • Offer expert menu knowledge, including drink pairings and daily specials, to enhance guest experience.
  • Ensure flawless table setup, presentation, and clearing according to fine-dining standards and casual dining.
  • Collaborate closely with kitchen and service staff for seamless and personalized service.
  • Maintain strict adherence to food safety, hygiene, and service protocols at all times.

Sales Associate Part Time

Neon Starfish Retail
Dubai
09.2023 - 10.2024
  • Delivered personalized service to high-end clientele, providing expert product advice.
  • Maintained elegant visual displays reflecting brand standards.
  • Processed sales transactions and handled inquiries with professionalism.
  • Process sales transactions accurately using POS systems.
  • Built strong client relationships, increasing sales and driving repeat business.

Hostess

The Six Board Game Restaurant
Downtown, Dubai
06.2019 - 08.2023
  • Welcomed guests with elegance and professionalism, creating a refined first impression.
  • Managed reservations and optimized seating flow.
  • Coordinated smoothly with servers and management.
  • Maintained a clean and polished front area.
  • Observe restaurant activity to ensure a smooth dining flow.

Education

Diploma - Travel and Tourism

Uganda Hotel and Tourism Training Institute
04.2015

Skills

  • Customer Service
  • Clienteling
  • Sales Management
  • Point of Sale (POS)
  • Good English
  • Communication

Timeline

Server/Waitress

Carnival Cruise Line
11.2024 - 04.2025

Sales Associate Part Time

Neon Starfish Retail
09.2023 - 10.2024

Hostess

The Six Board Game Restaurant
06.2019 - 08.2023

Diploma - Travel and Tourism

Uganda Hotel and Tourism Training Institute
HELLEN MARY NANTONGO