Hellen Namulindwa
Dubai
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
9
9
years of professional experience
Work History
Waitress
Sparrow Cafe
03.2021 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
ThreeSixty Restaurant
03.2018 - 02.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess
Cafe Javas Restaurant
02.2013 - 12.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
High School Diploma -
Lubiri High School
UgandaSkills
- Greeting and Escorting Guests
- Food and Beverage Pairings
- Table Monitoring and Turnover
- Phone Inquiries
- Safety and Sanitation
- Sales Expertise
- Teamwork
- Dining Customer Service
- Table Setting Knowledge
Languages
English
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Additional Information
Reference available upon request
Timeline
Waitress
Sparrow Cafe
03.2021 - 05.2022
Hostess
ThreeSixty Restaurant
03.2018 - 02.2020
Hostess
Cafe Javas Restaurant
02.2013 - 12.2016
High School Diploma -
Lubiri High School
Similar Profiles
Eryl DiestaEryl Diesta
Cafe Barista at Little Sparrow CafeCafe Barista at Little Sparrow Cafe
Cecilia CasianoCecilia Casiano
Assistant Manager at Sparrow Capital PartnersAssistant Manager at Sparrow Capital Partners
Aliah MitchellAliah Mitchell
Patient Care Technician at University of Michigan Health- SparrowPatient Care Technician at University of Michigan Health- Sparrow