Hellen W. Muchiri
Dubai
Summary
Experienced HR professional with years of experience in using HR metrics to support business goals. Skilled in HR operations, Payroll, HRIS systems, Employee relations, and Benefits administration. Demonstrated success in leading and enhancing HR strategies.
Overview
1
1
Certification
19
19
years of professional experience
Work History
HR Operation Lead
Hitachi Energy
Dubai, UAE
12.2017 - Current
- End-to-end payroll management.
- Forecasting future payroll needs.
- Employee onboarding and offboarding.
- Employee Global Mobility (internal and external).
- Lead in HR audit (internal and external).
- Reporting, i.e. employee data, payroll, HR services, etc.
- Responsible for data accuracy in all HR systems.
- Point of contact for day-to-day HR Ops management.
- Review and improve HR policies and SOPs.
- Supporting in annual salary reviews and bonus matrix.
- Ensuring compliance with the company policy and the local labour laws.
- Acting as a liaison between upper management and employees.
- Ensure execution and delivery of services according to defined Service Level Agreements.
- Hitachi Energy evolved from ABB Power Grids Division
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed excellent working knowledge of industry trends and improvements in processes.
HR Analyst
Al Futtaim Group
09.2011 - 08.2017
- Champion HR Policies i.e. developing, monitoring and improvement of HR policies and processes for correct and accurate implementation.
- Manage high volume Payroll process.
- Aligning HR activities, SOPs with the business requirements.
- Manage the First Level Contact resolution i.e. through emails, calls, face to face etc
- Support the Business & HRBP with HR reports taking i.e. Census report, leave, overtime, headcount report etc.
- Self Service Portal (ES Portal) functional support and training.
- Design and drives the execution of HR strategic plan.
- Enquiry Management through CRM, Sales Force/ Success factors.
- End to end management of on boarding, off boarding & induction process.
- Liaise with the PRO team on new joiner’s visa processing, legalization of documents.
- Manage medical Insurance, new applications and renewals for employees and dependents.
- Managing employee’s requests i.e. processing employee’s Loans, Prepare and keep the records of letters i.e. official or non-official, Employee Discount Cards etc.
- Continuously work with Line Manager’s, HRBP’s and employees on all stages of Performance Management.
HR Officer
ARLA – Foods
02.2009 - 08.2011
- Acts as a single contact point for the employees and managers in the business unit.
- Proactively supports the delivery of HR Policies & Processes.
- Manages complex and difficult HR Projects cross-functionally.
- Builds a strong business relationship with the internal client.
- Actively identifies gaps, proposes and implement changes necessary to cover risks.
- Recruits personally the key talents for the internal client.
- Facilitates the management team to bring best solutions for employees.
- Acts as the performance improvement driver and provokes positive changes in the people management.
- Designs and maintain organization vitality charts as the performance of the business unit improves.
- Designs succession plans for key talents and key job positions.
- Challenges the organizational structure and proposals.
- Acts as the member of the HR Management Team.
- Develops HR team members as they can become HR Officer.
- Manages and leads a team of HR Consultants.
- Employees Leave management.
- Manage the separation process i.e EOSB, Exit clearance etc.
- Payroll processing i.e. OT, Claims & reimbursements.
- Managing company benefits (medical insurance, flight tickets if any, etc.) and visas for employees.
- Manage annual appraisal process.
- Conduct HR Surveys.
HR Coordinator
ARLA – Foods
01.2007 - 02.2009
- Respond to internal and external HR related inquiries.
- Redirect HR related calls or distribute correspondence to the appropriate person of the team.
- Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.)
- Liaise with other departments or functions (payroll, benefits etc.).
- Support the recruitment/hiring process by sourcing candidates, performing background checks and assisting in shortlisting, issuing employment contracts etc.
- Assist supervisors in performance management procedures.
- Schedule meetings, interviews, HR events etc. and maintain the team’s agenda.
- Coordinate training sessions and seminars.
Education
Bachelor’s Degree - Business Administration
Diploma - Project Planning Management
Certificate - Human Resources Management
Agile Project Management -
Lean Six Sigma Training -
Recruitment & Selection Training -
Languages
English
Proficient
C2
Certification
- Lean Signa
- Yellow Belt
Hobbies and interests
- Social connection
- Creative pursuits and Intellectual conversations
Skills
- IT literacy
- Establishing interpersonal relationships
- Professional telephone etiquette
Timeline
HR Operation Lead - Hitachi Energy
12.2017 - Current
HR Analyst - Al Futtaim Group
09.2011 - 08.2017
HR Officer - ARLA – Foods
02.2009 - 08.2011
HR Coordinator - ARLA – Foods
01.2007 - 02.2009
- Bachelor’s Degree, Business Administration
- Diploma, Project Planning Management
Zabeel International Institute of Management - Certificate, Human Resources Management
- Agile Project Management,
Al Futtaim Training Center - Lean Six Sigma Training,
Spearhead Training - Recruitment & Selection Training,