Helmi Gawas
Jeddah
Summary
Results-driven IT and Operations Management professional with over 15 years of experience in leading complex IT infrastructure projects, optimizing operational processes, and driving continuous improvement initiatives. Proven track record in managing large-scale IT operations across multiple sites, ensuring high levels of service availability, and enhancing overall efficiency. Skilled in strategic planning, team leadership, and stakeholder management, with a strong focus on aligning IT and operational strategies with business objectives. Adept at problem-solving, risk management, and implementing innovative solutions to achieve organizational goals. Fluent in English and Arabic, with excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
Country IT Manager
DHL Supply Chain
05.2022 - Current
- Oversee and manage all IT operations within the country, ensuring alignment with global IT strategies and standards.
- Develop and implement IT policies, procedures, and best practices to support business objectives and ensure data security.
- Lead and mentor the IT team, providing guidance, training, and performance evaluations to foster a productive work environment.
- Manage IT budgets, including forecasting, procurement, and cost control, to ensure efficient use of resources.
- Coordinate with regional and global IT teams to implement and maintain IT infrastructure, applications, and services.
- Ensure the availability, reliability, and performance of IT systems and networks to meet business needs.
- Identify and mitigate potential IT risks, including cybersecurity threats, through proactive measures and contingency planning.
- Support business operations by providing technical expertise and resolving IT-related issues promptly.
- Collaborate with other departments to understand their IT requirements and deliver effective solutions.
- Stay updated on the latest technology trends and advancements to drive continuous improvement and innovation within the IT function.
Operations Manager
DHL Supply Chain
04.2015 - 04.2022
- Managed and oversaw daily operations, ensuring efficient receipt, storage, and dispatch of goods.
- Developed and implemented operational policies and procedures to improve efficiency and productivity.
- Monitored and analyzed key performance indicators (KPIs) to ensure operational targets were met and exceeded.
- Coordinated with cross-functional teams to ensure seamless logistics and supply chain operations.
- Led and motivated a team of staff, providing training and development to enhance performance.
- Ensured compliance with all Environmental Health & Safety (EHS) regulations and company standards.
- Managed large-scale projects, including warehouse relocations and system implementations, within strict deadlines.
- Conducted regular audits and reviews to ensure operational processes were aligned with company objectives.
- Implemented continuous improvement initiatives using DMAIC and Six Sigma methodologies to optimize processes.
- Maintained high standards of customer service and satisfaction through effective communication and problem-solving.
Operation Excellence Officer/ Project Manager
DHL Supply Chain
07.2012 - 03.2015
- Managed and optimized operations for the Petro Rabigh account, overseeing both Control Tower and Warehouse sites.
- Developed and implemented Standard Operating Procedures (SOPs) and Work Instructions to ensure consistent and efficient operations.
- Conducted regular operational audits and implemented corrective actions to maintain high-quality standards.
- Analyzed operational data to identify opportunities for process improvements and implemented initiatives to enhance efficiency.
- Led cross-functional teams to execute projects, ensuring timely delivery and adherence to budget constraints.
- Implemented performance management processes to track and monitor daily site performance and departmental efficiency.
- Facilitated workshops and training sessions to build awareness and drive a culture of continuous improvement.
- Ensured compliance with quality standards as per the Path to Quality (PtQ) program.
- Managed the Global Matrix Scorecard (GMS) reporting, ensuring accuracy and clarity in the process.
- Collaborated with stakeholders to align operational strategies with business objectives and customer requirements.
IT Supervisor for ISM
DHL Supply Chain
04.2008 - 06.2012
- Supervised the IT Infrastructure & Service Management (ISM) team, providing desktop and network support across 22 sites.
- Developed and maintained IT infrastructure to meet organizational needs and support business operations.
- Managed the installation, configuration, and troubleshooting of server and desktop hardware.
- Ensured maximum availability and performance of IT services for all users.
- Coordinated with third-party vendors for maintenance contracts and monitored their performance.
- Managed and maintained VPN clients and monitored server backup processes.
- Designed, implemented, and managed Active Directory environments.
- Provided technical support and resolved complex IT issues promptly and efficiently.
- Produced comprehensive documentation on operational procedures, system configurations, and user guidelines.
- Coordinated with telecommunications companies for network and telephony services.
- Managed IT procurement processes, including obtaining quotes and purchasing IT equipment.
- Ensured all support calls were logged, handled effectively, and reported to management.
Education
MBA -
The International Business School of Scandinavia
02-2022
Bachelor of Science - University of Aden, Yemen
Electronic & Communication Engineer
Yemen04-2004
Skills
Team Leadership
Communication
Strategic Planning
Budget Management
Change Management
Analytical Thinking
Problem-Solving
Risk Management
Stakeholder Management
Negotiation
Continuous Improvement
Business Acumen
Customer Focus
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Country IT Manager
DHL Supply Chain
05.2022 - Current
Operations Manager
DHL Supply Chain
04.2015 - 04.2022
Operation Excellence Officer/ Project Manager
DHL Supply Chain
07.2012 - 03.2015
IT Supervisor for ISM
DHL Supply Chain
04.2008 - 06.2012
MBA -
The International Business School of Scandinavia
Bachelor of Science - University of Aden, Yemen
Electronic & Communication Engineer
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