Summary

Overview

Work History

Education

Skills

Languages

Accomplishments

Affiliations

References

Timeline

Helmy Ibrahim

Dubai

Summary

Dynamic Cabin Supervisor with Emirates Airline, skilled in emergency response and technical troubleshooting. Proven track record in enhancing passenger management and ensuring regulatory compliance. Adept at leading teams and monitoring performance, resulting in improved service quality and customer satisfaction. Committed to maintaining high safety standards and operational excellence.

Overview

years of professional experience

Work History

Cabin Supervisor

EmiratesAirline

Dubai

04.2012 - Current

Conducted pre-flight safety checks and inspections of aircraft cabins.
Assisted in troubleshooting technical issues during flights, including faulty equipment and systems.
Responded promptly to medical emergencies during flights.
Communicated with ground personnel regarding schedule changes and weather conditions.
Managed seating arrangements for passengers according to airline policies and special requests.
Collaborated with pilots on takeoff times and essential operational information.
Ensured cabin crew compliance with safety regulations and comfort guidelines.
Monitored flight crew performance to uphold operational procedures and regulatory standards.

Room Service Supervisor

elbow beach hotel Bermuda

Bermuda

01.2009 - 02.2012

Resolved customer complaints with professionalism and efficiency.
Coordinated with various hotel departments to enhance operational flow.
Maintained inventory levels for all room service supplies.
Executed daily equipment inspections to ensure cleanliness and functionality.
Ensured accuracy and timeliness of all guest orders, meeting quality standards.
Acted as liaison between kitchen staff and front-of-house personnel for menu updates.
Responded promptly to guest inquiries regarding meal options and pricing.
Oversaw food preparation and presentation in accordance with established quality criteria.

Education

Bachelor of Tourism Management -

Ain Shams Unversy

Egypt

03-2002

Skills

Cabin safety checks
Emergency response
Technical troubleshooting
Regulatory compliance
Crew performance monitoring

Passenger management
Team leadership
Customer service
Conflict resolution

Languages

Arabic

First Language

English

Advanced (C1)

Accomplishments

1. Hospitality Management 101: An Introduction to the Industry

2. Customer Service Excellence: Enhancing the Guest Experience

3. Leading High-Performing Teams: Management Strategies for Success

4. Revenue Management: Maximizing Profitability in Hospitality

5. Marketing for Hospitality: Attracting and Engaging Your Audience

6. Sustainable Tourism: Balancing Growth with Environmental Responsibility

7. Food and Beverage Management: Delivering Memorable Dining Experiences

8. Hotel Operations: Best Practices for Efficiency and Guest Satisfaction

9. Event Planning and Management: Creating Successful Hospitality Experiences

10. Digital Transformation in Hospitality: Leveraging Technology for Success

Affiliations

As a Cabin Supervisor, I played a critical role in managing the cabin crew and ensuring a safe and enjoyable experience for passengers. Here are a few lines describing my accomplishments in this role:

1. "Successfully supervised a team of 25 cabin crew members, providing guidance, support, and training to ensure top-notch service."

2. "Maintained high safety standards and ensured compliance with aviation regulations, contributing to an excellent safety record."

3. "Developed and implemented new onboard service procedures, resulting in improved customer satisfaction scores."

4. "Effectively managed challenging situations, including emergencies and difficult passengers, to ensure a positive outcome."

5. "Consistently exceeded performance targets, leading to recognition as a top-performing Cabin Supervisor."