Summary
Overview
Work History
Education
Skills
Key Achievements
Timeline
Barista
HEM BHATT

HEM BHATT

Restaurant Captain
Abu Dhabi,AZ

Summary

Organised Restaurant Captain adept at building and managing teams of service-oriented individuals. Skilled at driving sales by recommending beverage pairings and upselling appetisers and desserts.Increased sales by 15% through strategic upselling and recognized as Employee of the Month for exceptional customer service. Highly skilled professional experienced in supporting restaurant operations. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

8
8
years of professional experience

Work History

Team Leader

Multi Outlet | Sheraton Hotel & Resorts
02.2024 - Current
  • Ensured proper handling of cash transactions throughout shift including accurate record keeping.
  • Trained new hires on restaurant operations such as order-taking processes, Micros & Opera usage.
  • Helped create promotional materials for upcoming events or specials at the restaurant.
  • Assigned duties to staff and ensured they were completed in a timely manner.
  • Communicated daily with management about staffing needs, customer feedback, sales goals.
  • Conducted regular team meetings to ensure that everyone was aware of new procedures and policies.
  • Monitored customer service standards and provided feedback to staff when necessary.
  • Handled reservations requests from customers via phone or online booking services.
  • Ensured all health and safety regulations were adhered to at all times.
  • Managed inventory levels by accurately tracking stock levels and ordering supplies as needed.

Restaurant Waiter

Sheraton Hotel & Resorts
01.2023 - 02.2024
  • Provided excellent customer service by anticipating guest needs and responding promptly to ensure repeat customers.
  • Checked with customers to ensure that they were enjoying their meals.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
  • Coordinated with other wait staff and bussers to ensure seamless service during peak dining hours.
  • Monitored guest satisfaction throughout dining experience, swiftly addressing any issues to maintain high service standards.
  • Participated in team meetings, contributing ideas for improving service quality and restaurant operations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Chargeback Analyst

Expedia Group
07.2021 - 01.2023
  • Created reports summarizing dispute resolutions for senior management review.
  • Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
  • Researched and reviewed all aspects of the dispute process in order to determine root cause of the problem.
  • Maintained detailed records of all communications with customers relating to their disputes or inquiries.

Guest Service Associate

Taj Swarna Amritsar
09.2019 - 02.2021
  • Resolved customer complaints in a polite manner according to company policy.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Demonstrated up-selling techniques when appropriate to increase restaurant sales.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Participated in banquets or catering functions held outside restaurant premises.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Delivered personalised guest experiences by remembering repeat guests and their preferences.

Intern Trainee

Holiday Inn
06.2017 - 10.2017
  • I was privileged to undergo industrial training for 17 weeks in all the core departments.

Education

Bachelor of Science - Hospitality & Hotel Administration

Institute of Hotel Management Bathinda
06.2019

Intermediate - Humanities

Institute of Hotel Management
Bathinda
05.2016

Rajkiya Sarvodaya Bal Vidyalaya
New, Delhi
05.2014

Secondary School
Ghaziabad

Chhaya Public School
Ghaziabad

Skills

  • Time Management
  • Inventory Management
  • Scheduling & Shift Management
  • Training & Development
  • Communication
  • Problem Solving

Key Achievements

• Customer Satisfaction.

• Winning awards or recognition for exceptional performance.

Timeline

Team Leader

Multi Outlet | Sheraton Hotel & Resorts
02.2024 - Current

Restaurant Waiter

Sheraton Hotel & Resorts
01.2023 - 02.2024

Chargeback Analyst

Expedia Group
07.2021 - 01.2023

Guest Service Associate

Taj Swarna Amritsar
09.2019 - 02.2021

Intern Trainee

Holiday Inn
06.2017 - 10.2017

Bachelor of Science - Hospitality & Hotel Administration

Institute of Hotel Management Bathinda

Intermediate - Humanities

Institute of Hotel Management

Rajkiya Sarvodaya Bal Vidyalaya

Secondary School

Chhaya Public School

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HEM BHATTRestaurant Captain