HEMA ANAND

• Providing strategic HR guidance across talent acquisition, onboarding, offboarding, performance management, and organizational development
• Work closely with key stakeholders from Finance, Sales Operations, Product Line, Marketing, After Sales Market functions to design, communicate, and implement a functional people agenda that supports the overall business strategy
• Maintain a close relationship with internal customers with various functions and ensure that their needs are reflected in HR initiatives and standards, to follow a structured approach
• Ensuring HR documentation and practices comply with local laws in UAE, KSA, and Morocco, and establishing clear policies
• Managing employee relocations, visa processing, housing, and schooling for smooth transitions in regional offices
• Offering first-line support across the employee lifecycle, including case management, payroll, recruitment, onboarding, offboarding, government services and insurance
• Preparing HR documents like job offers and promotion letters, end of service calculation and letters, managing medical and life insurance, and partnering with regional consultancy firms
• Managing total compensation, including promotions, salary reviews, bonus plans, and assignments, in line with organizational policies
• Maintaining accurate employee records in systems like Workday and HITS, and generating reports to support decision-making
• Managing the people budget and ensuring manpower needs and employee initiatives are met within the annual HR budget
• Handling business and trade licenses, visa processes, and Golden Visa support
• Assisting managers with performance evaluations, check-ins, and addressing underperformance while ensuring compliance with legal requirements
• Managing payroll for employees in UAE and Morocco, ensuring compliance with labor laws, and coordinating payments with the finance department
• Additionally, supporting payroll audits and preparing reports

• Led payroll and HRIS management, ensuring efficient and standardized HR operations for Workforce Administration across the MENA region
• Provided administrative and transactional support throughout the entire employee lifecycle
• Managed headcount reports and ensured accurate personnel cost tracking
• Facilitated the centralization of MENA payroll by sourcing an external payroll provider
• Administered HRIS systems like Employee Central and SuccessFactors
• Processed and gathered data for salary reviews, bonuses, compensation planning, and benefits programs, including Global Positioning System (GPS) Grading
• Managed global mobility and international assignments for employees in the MENA region

• Developed HR response capabilities to provide guidance on case management, payroll, recruitment, onboarding, offboarding, PRO, and systems
• Ensured all inquiries were handled with high service standards across the organization, addressing employee and manager inquiries and triaging issues
• Accountable for reporting on service levels, trends, and customer service metrics, with a focus on continuous improvement
• Managed escalated complaints, identifying improvement areas and delivering change within set timelines
• Led the Helpdesk HR Advisors' team, supported HR Service Delivery Manager, and collaborated with stakeholders to enhance service delivery
• Monitored payroll functions for offshore teams and supported pension audits for KSA, GCC, and UAE employees
• Contributed to HR policy development and implementation, evaluated job descriptions, and supported HR projects
• Managed the exit process, including final settlement calculations and visa cancellations
• Managed project plans, tracked progress, and mitigated risks
• Supported end-to-end demobilization projects and collaborated on the Final Settlement Automation Project and other ad-hoc initiatives

• Solely managed all HR activities, including Payroll, Government Services, and Administration, while leading a team of five in the HR Service Centre with strong leadership
• Successfully conducted and completed an internal audit for 6,000 employee files
• Managed HR data for over 5,000 employees across various global locations, including Afghanistan, Mali, Uganda, Somalia, Guam, Bosnia, and UAE
• Adjusted employment contract hours for 400 employees in Afghanistan
• Demonstrated expertise in Oracle HRMS and played a key role in its implementation

Key Responsibilities:

• Managed full recruitment lifecycle, including job postings, application reviews, shortlisting, interviews, preparing reports, making offers, onboarding, and conducting orientations for both offshore and onshore roles
• Responsible for processing monthly payroll and generating related reports for the Finance Team
• Advised employees and managers on complex issues like working conditions, performance management, equal opportunities, disciplinary actions, and absence management
• Collaborated with management to develop and maintain the organizational chart
• Provided expert compensation and benefits advisory services across the group, addressing all related queries
• Developed, implemented, and monitored internal HR policies
• Managed employee exit processes, including final settlements, visa cancellations, and repatriation
• Facilitated employee and dependent visa requirements
• Supported in preparing bids and tenders for various global locations
• Managed day-to-day operations and workflow of the HR Service Center, optimizing resources and team performance
• Designed and developed reports, ensuring data accuracy and alignment with business needs
• Managed employee medical and life insurance policies, as well as compliance with the corporate travel policy

• Coordinated both academic and non-academic recruitment, ensuring timely closure of positions through diligent follow-up and coordination
• Managed manpower planning and oversaw recruitment, selection, and induction processes
• Processed monthly payroll using Oracle HRMS, calculated full and final settlements, conducted exit interviews, and tracked employee departures
• Conducted comprehensive induction programs for new employees at all levels, ensuring smooth integration into the organization
• Managed joining procedures, including preparing and issuing offer, appointment, and confirmation letters
• Maintained accurate records of employee salaries, overtime, advances, fines, and other deductions
• Acted as the first point of contact for HR-related queries, including promotions, transfers, disciplinaries, performance evaluations, and HR policies
• Managed occupational health card records for staff working in Nurseries and KG
• Handled day-to-day administrative duties, including preparing employment contracts, processing official letters, and managing travel, visa, and accommodation arrangements
• Managed the interview process by consulting with recruitment agencies, hiring managers, and candidates
• Prepared recruitment reports to track costs and timelines
• Managed employee personnel records, medical insurance, access cards, and coordinated visa processing with the PRO
• Contributed as a key member of the Afkaar-Emaar Employee Suggestion Scheme, promoting employee involvement and feedback